SZ
Sihle Z
1 reviews | Active since Sept 2021
21 Mar 2023, 04:03
Terrible
The reason I even gave 2 stars instead of 1 is because they were great before I wanted to cancel! And the reason I even wanted to cancel is because they called me to offer me an upgrade which I politely declined and the lady just became forceful and rude saying I should feel honoured they even offered me the upgrade. So I requested a cancellation and they said I need to pay 1 more time and I agreed and they failed to debit me on that day.. this was October 2022 now we’re sitting in March 2023 and they keep sending me messages now I’m owing 2 payments. I’ve reached out to them to no avail but they were calling me nonstop when I was trying to sign up. So disappointing
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Replies (1)
The Box Fashion's replyOfficial
22 Mar 2023, 16:27Hi Sihle,
Thank you for giving us the opportunity to investigate the matter for you and for allowing us to assist you telephonically ❤
We do apologise for the experience with your membership. We believe that every interaction is meant to be a positive one.
Anything offered is completely optional and you should never feel like you are forced in any way. We take this type of situation very seriously, which is why we really appreciate your feedback.
We would like to further apologise for the miscommunication regarding your outstanding fees and we are happy that we could assist with making necessary arrangements to collect the 1 outstanding fee. After the outstanding fee is collected, your membership will be cancelled.
We pride ourselves in the quality of our service, and the great experience you mentioned you previously had is what we always want you to have.
Thank you for giving us the opportunity to investigate the matter for you and for allowing us to assist you telephonically ❤
We do apologise for the experience with your membership. We believe that every interaction is meant to be a positive one.
Anything offered is completely optional and you should never feel like you are forced in any way. We take this type of situation very seriously, which is why we really appreciate your feedback.
We would like to further apologise for the miscommunication regarding your outstanding fees and we are happy that we could assist with making necessary arrangements to collect the 1 outstanding fee. After the outstanding fee is collected, your membership will be cancelled.
We pride ourselves in the quality of our service, and the great experience you mentioned you previously had is what we always want you to have.
We hope to have the opportunity to spoil you again in the future.
All the best,
The Box Fashion Team.
The Box Fashion's reply22 Mar 2023, 16:27
Official
Hi Sihle,
Thank you for giving us the opportunity to investigate the matter for you and for allowing us to assist you telephonically ❤
We do apologise for the experience with your membership. We believe that every interaction is meant to be a positive one.
Anything offered is completely optional and you should never feel like you are forced in any way. We take this type of situation very seriously, which is why we really appreciate your feedback.
We would like to further apologise for the miscommunication regarding your outstanding fees and we are happy that we could assist with making necessary arrangements to collect the 1 outstanding fee. After the outstanding fee is collected, your membership will be cancelled.
We pride ourselves in the quality of our service, and the great experience you mentioned you previously had is what we always want you to have.
Thank you for giving us the opportunity to investigate the matter for you and for allowing us to assist you telephonically ❤
We do apologise for the experience with your membership. We believe that every interaction is meant to be a positive one.
Anything offered is completely optional and you should never feel like you are forced in any way. We take this type of situation very seriously, which is why we really appreciate your feedback.
We would like to further apologise for the miscommunication regarding your outstanding fees and we are happy that we could assist with making necessary arrangements to collect the 1 outstanding fee. After the outstanding fee is collected, your membership will be cancelled.
We pride ourselves in the quality of our service, and the great experience you mentioned you previously had is what we always want you to have.
We hope to have the opportunity to spoil you again in the future.
All the best,
The Box Fashion Team.