MN
Michele N
1 reviews | Active since Feb 2018
23 Aug 2022, 16:20
STOP harrasing me!
Please get your people to stop phoning me... 6 times in one day, and twice a day since, after constantly telling Etienne that I DO NOT WANT THIS SERVICE, you should pull your call recordings and listen to how i said I DONT WANT THIS!!! I received a "Free Gift" and I am Happy to send it back, for this company to STOP phoning me!!!
Smart how you have many different numbers, so if someone blocks one, no problem you will just call on another number, Guess you dont know what caller ID / True caller is.
I WILL NOT ANSWER ANY CALL that comes up as spam or THE BOX FASHION.
JUST STOP PHONING ME!
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Replies (1)
The Box Fashion's replyOfficial
24 Aug 2022, 14:51Hi Michele,
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have sent you an email with further feedback on the matter. We trust that the actions taken will resolve your concerns, but please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team
The Box Fashion's reply24 Aug 2022, 14:51
Official
Hi Michele,
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have sent you an email with further feedback on the matter. We trust that the actions taken will resolve your concerns, but please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team