Stay away!!!!

I signed up for the box fashion a while ago. When I signed up I was told that I'll get to choose one of two options each time and that I'll get notified when the selection can be made. I have not received a single notification via SMS, email, post, smoke signal or Morse code since I've singed up to inform me that my selection needs to be made.

They use Dawn couriers to deliver. When I signed up I said that they should ALWAYS add an instruction to my parcel that the courier company should phone me when they are at the gate because I do not have a bell and we don't go running to the gate because there's hooting outside. I live in Johannesburg for crying in a bucket!

So two weeks ago I started getting calls and SMS messages from dawn to say they can't deliver. Now every single time I have had a parcel delivered I've had to give dawn the instructions that the box fashion told me they will include when sending my parcel. So I did this again - 4 days in a row. So they are clearly not able to execute on a simple instruction. I eventually told them to keep the box and send it back to the box fashion because I actually don't have the time or energy to repeat myself like this.

I had enough of this **** last week and phoned the box fashion to cancel my subscription. I got phoned by a Lara or Lana (unnaturally friendly woman!!!) To help me address the issue. She told me that I opted out of the notification service. I challenged her to deliver the SMS logs etc proving that but conveniently she did not do that of course. No, instead she went and contacted dawn who then proceeded to phone me again and again rearrange delivery. Box was delivered on Tuesday. This Lara or Lana woman phoned me dripping with sweetness and niceness today and being so chuffed with herself that she resolved my issue. And of course just wanted to make sure I still want to cancel my subscription.

What irks me about the whole experience is: 1. I've told you what my issue is and why I want to cancel - no selection option and courier issue 2. Your friendliness and niceness is nauseating when I'm irritated and upset because what I agreed with you upfront is not what is being delivered on. 3. Instead of checking why I've never received a notification to make a selection you say I've opted out (i.e., I'm lying...) And proceed to instruct the courier to contact me again so that your box can be delivered. 4. Oh and of course the thing where if you don't like the box you can cancel it and get a refund is only applicable to the first box. If you have **** experiences like this after that sorry, you're *****ed, take your box and shut up because the box fashion is keeping your money.

This company is ********* and a sham! Their friendly staff and telephone etiquette is a way for you to fall for their **** every time and not be able to say no.

I'm absolutely horrified!