LG
Lindy G

1 reviews | Active since May 2017

03 Apr 2018, 12:04

SELECTED CLIENT -Bad experience with THE BOX FASHION

I have heard from my friends about the exciting club THE BOX FASHION, of which you could only be part of when referred or selected, I was very interested in The Box Fashion, my friend Debra is a member and she referred me, I received a exiting message saying that I will be receiving a spoiler from The Box fashion, I received a call from a lady she explained to me that i have been selected and she asked me a few questions and I answered her, she further said that i will be receiving a 30 % discount voucher, and that the sales department will get in contact with me, the following day, a lady by the name Ghotnee phoned me and explained something different to me and she said that I filled in a form on Facebook I said yes I did but my friend already referred me and I received a sms, she then said it does not matter for both calls will become one, she then took my details my banking details and everything, I said I would first like to see the products before I buy anything and she said its a new selection, I wont be able to see what would be in the box till I receive the box. I agreed to wait to see what is in the box. But after a few minutes I felt like I made a impulsive decision. I decide to phone The box Fashion and explained what has happened and Alicia helped me, well she went back to see what has happened, I said that I recited a sms to say I will be receiving a spoiler and that my address must be confirmed , yet Ghotnee took banking details and my address details but there was no word about the spoiler? on the 03/04/2018 I phoned in again to find out what the situation is and Alicia explained to me because I filled in a form on facebook it over write the selection from my friend and therefore I wont receive a spoiler anymore, I then said its not fair towards me nor how can you send a sms and then decide no you not going to do that anymore, its false and very unprofessional, due to this I don't want to start any relationship with THE BOX FASHION if this is a problem from the beginning how will it go monthly.!!!Anyhow this is very disappointing, I do hope that your future SELECTED CLIENTS wont get treated the way I have been treated.

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Replies (1)
The Box Fashion
The Box Fashion's reply03 Apr 2018, 14:55
Official

Good day Lindy

Thank you for the opportunity to speak with you today.

As per our telephonic discussion, your query has alerted us of a system error. The form you filled in online unfortunately overwrote your referral, and this is what caused the confusion. Please accept our sincerest apologies for the inconvenience caused.

Thank you for bringing this to our attention. We are working at correcting this issue in the future.

Kindly note that an apology gift is due to be shipped to you soon. Our cancellation department will be in contact with you shortly after your membership appears on our system

Please do not hesitate to contact us for any further queries.

Kind regards,

The Box Fashion - Customer Care

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