Request for Refund

I requested a refund for my first initial payment. I was advised that when signing up that i can request a refund 7 days after my first payment. I explained to the consultant that my husband was unemployed and i had to take a salary cut this month. They are so persistent and kept calling that I agreed but was also guaranteed a full refund. I understand that membership fees is non refundable, but i asked so kindly if they could make an exception as I needed that funds. I received a call from the company consultant who advised that they cannot make that exception as per the terms and conditions. It saddens me that a Company so big couldn't make that exception especially through this pandemic. I will not refer the Box fashion to any friends or family going forward.