BN
Bulelwa N
1 reviews | Active since Aug 2016
02 Dec 2022, 13:05
Refund to be paid
One the box contacted me In October 2022 congratulating me that I have been chosen to get the fashion box and took all my details stating I will be getting 7 box in 5 to 7days I informed her that I'm not working and now my account was debited with R432 end of November no email was received from you and no sms for any correspondence no delivery yet you went and debit my account and when I emailed you you don't reply I phoned and spoke to Alri who refused to give me mardie and Nicole dulpessis contacts instead took my ID for them to cantact me I need my refund asap this was a ***** to debit my account without any service rendered
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Replies (1)
The Box Fashion's replyOfficial
05 Dec 2022, 09:55Hi Bulelwa,
Thank you for your feedback!
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We have investigated the matter for you and trust that all your concerns were addressed when we chatted with you on Friday.
When we receive an application to join our membership, our friendly team calls to congratulate you on the success of your application and explains how your membership will work. The calls are recorded to ensure that all the details of your membership are explained and understood, along with a legal closure.
Members receive a seasonal box after every 3rd successful membership fee, which is why you would not have received a delivery as yet.
We trust that the feedback provided a clear courteous understanding of how our membership works.
We hope to have the opportunity to spoil you in the future!
All the best,
The Box Fashion Team.
The Box Fashion Team.
The Box Fashion's reply05 Dec 2022, 09:55
Official
Hi Bulelwa,
Thank you for your feedback!
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We have investigated the matter for you and trust that all your concerns were addressed when we chatted with you on Friday.
When we receive an application to join our membership, our friendly team calls to congratulate you on the success of your application and explains how your membership will work. The calls are recorded to ensure that all the details of your membership are explained and understood, along with a legal closure.
Members receive a seasonal box after every 3rd successful membership fee, which is why you would not have received a delivery as yet.
We trust that the feedback provided a clear courteous understanding of how our membership works.
We hope to have the opportunity to spoil you in the future!
All the best,
The Box Fashion Team.
The Box Fashion Team.