Refund

Last year I was contacted by Karlie from The Box, asking if I want to re-open my contract with them, I said financially it was not possible, she then said they will contact me again in March 2016 to hear if my financial status changed, to my surprise on the 16th of March 2016 they deducted R297 from my bank account, I phoned them explaining what happened, I was told they will fix my account and refund the money, after a week of no refund I phoned again, I was told it takes 10 days for them to get their statements from the bank to verify if money was paid from my account to theirs then only they will refund me, I phoned again after almost a month on the 11th of April and first the lady said my Box will be delivered to me shortly, I had to explain my story again as it seemed my contract was still not fixed, and then I was told my money will be refunded on the 14th of April 2016, it's still not.