CA
Candice A
1 reviews | Active since Sept 2016
26 Apr 2019, 05:58
Poor Service
I have requested to cancel this membership twice. Finally I get an email to comfirm cancellation. They still deducted their montly fee from my account after I've told the consultant I can't afford it.
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The Box Fashion's replyOfficial
30 Apr 2019, 14:24 Good day Candice Thank you for your feedback. We were regrettably unable to reach you telephonically to assist. We have sent an E-mail regarding this. Kindly note that the amount of R 379.00 was submitted to your bank prior to your cancellation request. My apologies for any misunderstanding in this regard. I see that you are able to reverse the payment with your bank. Please rest assured that your membership (ALUR210231) is completely cancelled. No further debits will be requested. Please do not hesitate to contact us for any further queries. Kind Regards, The Box Fashion - Customer Care *** ***
The Box Fashion's reply30 Apr 2019, 14:24
Official
Good day Candice Thank you for your feedback. We were regrettably unable to reach you telephonically to assist. We have sent an E-mail regarding this. Kindly note that the amount of R 379.00 was submitted to your bank prior to your cancellation request. My apologies for any misunderstanding in this regard. I see that you are able to reverse the payment with your bank. Please rest assured that your membership (ALUR210231) is completely cancelled. No further debits will be requested. Please do not hesitate to contact us for any further queries. Kind Regards, The Box Fashion - Customer Care *** ***