1 reviews | Active since May 2012
NO Refund
Last year I cancelled my contract with them as i could not afford it and was told that they would contact me in January 2020. As of January they again started deducting R379 without consulting me which I left as I was in a better position. Now with the current lockdown, I requested that they return the funds they took of in April and May as I am currently in a No Work, No Pay, position. I received a phone call on 19 May from one of their reps in PE, but the more I told her that I do Not want to carry on with the subscription and to return my funds, the more the request was ignored. I would not recommend anyone to purchase from them. They also do not respond to my emails after that phone call. I also received a message 2 days ago that they will start deducting again.
It is important to us that all our clients are happy and experience the true The Box Fashion experience. All our calls are recorded and the sales consultants are trained to follow a script including a legal closure.
The information regarding membership is readily available on the following link: https://theboxfashion.co.za/how-it-works/ as well as our FAQs. Apologies if there was any misunderstanding in this regard.
You spoke to one of our consultants in October last year and arranged for the payment to be skipped for two months and to continue on 2020-01-01. If you did not want to continue, you were to contact us as the consultants cannot phone you beforehand. After three payments were collected, your Autumn box was delivered. We see you were then contacted by another consultant who arranged for you to receive a box with your credit for April and May.
We can only see an email that was sent on 2020/05/25 advising that you do not want a box with your credit, to which we did respond with our refund Terms and Conditions and can now see that you reversed the payment for May.
We are unsure why you received an SMS stating the above as your membership has been cancelled completely and please rest assured that no further payments will be deducted.
Warm Regards,
The Box Fashion Team
It is important to us that all our clients are happy and experience the true The Box Fashion experience. All our calls are recorded and the sales consultants are trained to follow a script including a legal closure.
The information regarding membership is readily available on the following link: https://theboxfashion.co.za/how-it-works/ as well as our FAQs. Apologies if there was any misunderstanding in this regard.
You spoke to one of our consultants in October last year and arranged for the payment to be skipped for two months and to continue on 2020-01-01. If you did not want to continue, you were to contact us as the consultants cannot phone you beforehand. After three payments were collected, your Autumn box was delivered. We see you were then contacted by another consultant who arranged for you to receive a box with your credit for April and May.
We can only see an email that was sent on 2020/05/25 advising that you do not want a box with your credit, to which we did respond with our refund Terms and Conditions and can now see that you reversed the payment for May.
We are unsure why you received an SMS stating the above as your membership has been cancelled completely and please rest assured that no further payments will be deducted.
Warm Regards,
The Box Fashion Team