lM
lerato M
1 reviews | Active since Mar 2013
11 Oct 2024, 10:05
Misleading
I recently showed interest in the Box Fashion and requested a call back. Upon being called back, I was told that I would be sent a R400 voucher after the call for subscribing to The Box Fashion. It has been two months and I still haven't received the voucher while I received the activation email. I have reached out to The Box Fashion on IG commenting on their post regarding give customers a R400 voucher upon subscription, and I received no response.
Helpful (0)
Replies (5)0
Replies (5)
The Box Fashion's replyOfficial
11 Oct 2024, 14:50Dear Lerato,
Thank you for your feedback. We sincerely apologise for any confusion regarding your R400 voucher from The Box Fashion. To clarify, the voucher SMS was sent to you on August 22, 2024 before your first premium was requested.
We will resend the SMS to you right away to ensure you have your voucher code.
We also apologise for the lack of response to your message on Instagram. Due to religious holidays on the 3rd and 4th of October, we experienced a slight backlog in our communications.
If you have any further questions or need assistance, please feel free to reach out via email at *** or WhatsApp at +***. We truly appreciate your support and are here to help!
All the best,
The Box Fashion Team
The Box Fashion Team
The Box Fashion's reply11 Oct 2024, 14:50
Official
Dear Lerato,
Thank you for your feedback. We sincerely apologise for any confusion regarding your R400 voucher from The Box Fashion. To clarify, the voucher SMS was sent to you on August 22, 2024 before your first premium was requested.
We will resend the SMS to you right away to ensure you have your voucher code.
We also apologise for the lack of response to your message on Instagram. Due to religious holidays on the 3rd and 4th of October, we experienced a slight backlog in our communications.
If you have any further questions or need assistance, please feel free to reach out via email at *** or WhatsApp at +***. We truly appreciate your support and are here to help!
All the best,
The Box Fashion Team
The Box Fashion Team
lM
lerato M's updateReviewer Update
11 Oct 2024, 15:34Hi Box Fashion, I did receive the voucher however when claiming and applying it I am told that the voucher does not exist. This is really disheartening. If these are the measures I need to go through to have a promise fulfilled then I would rather not have this subscription anymore. I am requesting a stop to my debit order and full refund of all the two months paid.
lM
lerato M's update11 Oct 2024, 15:34
Reviewer Update
Hi Box Fashion, I did receive the voucher however when claiming and applying it I am told that the voucher does not exist. This is really disheartening. If these are the measures I need to go through to have a promise fulfilled then I would rather not have this subscription anymore. I am requesting a stop to my debit order and full refund of all the two months paid.
The Box Fashion's replyOfficial
14 Oct 2024, 21:37Dear Lerato,
Thank you for your prompt response, and we sincerely apologise for the continued frustration you’ve experienced with your voucher. We understand how disheartening this situation must be, and we truly appreciate your patience as we work to resolve it.
We have tested the voucher, and can confirm that it is active and should be redeemable.
To assist you further, a member of our team will give you a call tomorrow. We want to ensure that we resolve this matter to your satisfaction.
All the best,
The Box Fashion Team
The Box Fashion's reply14 Oct 2024, 21:37
Official
Dear Lerato,
Thank you for your prompt response, and we sincerely apologise for the continued frustration you’ve experienced with your voucher. We understand how disheartening this situation must be, and we truly appreciate your patience as we work to resolve it.
We have tested the voucher, and can confirm that it is active and should be redeemable.
To assist you further, a member of our team will give you a call tomorrow. We want to ensure that we resolve this matter to your satisfaction.
All the best,
The Box Fashion Team
lM
lerato M's updateReviewer Update
15 Oct 2024, 07:01Hi Box Fashion,
Kindly stop insisting with the back and forth as you’ve already lost your credibility with a simple promo code.
As much as I was excited to join the subscription, this process has become a let down and it’s bad business practice to insist your further “assistance” and your insinuation that the voucher is working yet I don’t have the mental capacity to redeem it. FYI Ive easily redeemed vouchers without having to go to Hello Peter or have someone call me and walk me through the “process.” Your insinuation is unfortunately an insult to my intelligence, but if that’s how you perceive your customers then it’s pretty sad.
Please advise when I will receive my refund?
Kindly stop insisting with the back and forth as you’ve already lost your credibility with a simple promo code.
As much as I was excited to join the subscription, this process has become a let down and it’s bad business practice to insist your further “assistance” and your insinuation that the voucher is working yet I don’t have the mental capacity to redeem it. FYI Ive easily redeemed vouchers without having to go to Hello Peter or have someone call me and walk me through the “process.” Your insinuation is unfortunately an insult to my intelligence, but if that’s how you perceive your customers then it’s pretty sad.
Please advise when I will receive my refund?
lM
lerato M's update15 Oct 2024, 07:01
Reviewer Update
Hi Box Fashion,
Kindly stop insisting with the back and forth as you’ve already lost your credibility with a simple promo code.
As much as I was excited to join the subscription, this process has become a let down and it’s bad business practice to insist your further “assistance” and your insinuation that the voucher is working yet I don’t have the mental capacity to redeem it. FYI Ive easily redeemed vouchers without having to go to Hello Peter or have someone call me and walk me through the “process.” Your insinuation is unfortunately an insult to my intelligence, but if that’s how you perceive your customers then it’s pretty sad.
Please advise when I will receive my refund?
Kindly stop insisting with the back and forth as you’ve already lost your credibility with a simple promo code.
As much as I was excited to join the subscription, this process has become a let down and it’s bad business practice to insist your further “assistance” and your insinuation that the voucher is working yet I don’t have the mental capacity to redeem it. FYI Ive easily redeemed vouchers without having to go to Hello Peter or have someone call me and walk me through the “process.” Your insinuation is unfortunately an insult to my intelligence, but if that’s how you perceive your customers then it’s pretty sad.
Please advise when I will receive my refund?
The Box Fashion's replyOfficial
15 Oct 2024, 11:39Dear Lerato,
Thank you for your feedback. We sincerely apologise for the frustration and disappointment you've experienced with our service. It’s clear that we haven’t met your expectations, and for that, we are truly sorry.
We value your experience and understand how important it is to have a smooth and straightforward process when redeeming vouchers. We attempted to contact you to assist with your concerns but, unfortunately, we were unable to reach you.
Your membership has been cancelled on our system. No further debit orders will be submitted, and no parcels will be sent. A refund for the two premiums will be processed on October 16, 2024, and should reflect in your account 2-3 working days thereafter.
Thank you for your understanding, and once again, we apologise for any inconvenience we have caused. We appreciate your feedback and hope to do better in the future.
All the best,
The Box Fashion Team
Thank you for your feedback. We sincerely apologise for the frustration and disappointment you've experienced with our service. It’s clear that we haven’t met your expectations, and for that, we are truly sorry.
We value your experience and understand how important it is to have a smooth and straightforward process when redeeming vouchers. We attempted to contact you to assist with your concerns but, unfortunately, we were unable to reach you.
Your membership has been cancelled on our system. No further debit orders will be submitted, and no parcels will be sent. A refund for the two premiums will be processed on October 16, 2024, and should reflect in your account 2-3 working days thereafter.
Thank you for your understanding, and once again, we apologise for any inconvenience we have caused. We appreciate your feedback and hope to do better in the future.
All the best,
The Box Fashion Team
The Box Fashion's reply15 Oct 2024, 11:39
Official
Dear Lerato,
Thank you for your feedback. We sincerely apologise for the frustration and disappointment you've experienced with our service. It’s clear that we haven’t met your expectations, and for that, we are truly sorry.
We value your experience and understand how important it is to have a smooth and straightforward process when redeeming vouchers. We attempted to contact you to assist with your concerns but, unfortunately, we were unable to reach you.
Your membership has been cancelled on our system. No further debit orders will be submitted, and no parcels will be sent. A refund for the two premiums will be processed on October 16, 2024, and should reflect in your account 2-3 working days thereafter.
Thank you for your understanding, and once again, we apologise for any inconvenience we have caused. We appreciate your feedback and hope to do better in the future.
All the best,
The Box Fashion Team
Thank you for your feedback. We sincerely apologise for the frustration and disappointment you've experienced with our service. It’s clear that we haven’t met your expectations, and for that, we are truly sorry.
We value your experience and understand how important it is to have a smooth and straightforward process when redeeming vouchers. We attempted to contact you to assist with your concerns but, unfortunately, we were unable to reach you.
Your membership has been cancelled on our system. No further debit orders will be submitted, and no parcels will be sent. A refund for the two premiums will be processed on October 16, 2024, and should reflect in your account 2-3 working days thereafter.
Thank you for your understanding, and once again, we apologise for any inconvenience we have caused. We appreciate your feedback and hope to do better in the future.
All the best,
The Box Fashion Team