YM
Yolanda M
1 reviews | Active since Dec 2022
03 Aug 2023, 13:28
****mers!!
They keep debiting R423 every month for 3 months now and my mon has never received any products from them. She called them last month to cancel the debit order, they said they will but they deducted again this month in August. My mom is devastated because she’s never even received anything from these ****mers!! They don’t want to cancel their debit order😡😡😡 Her email is *** Sweetness Mzizi
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The Box Fashion's replyOfficial
04 Aug 2023, 13:49Hi Yolanda,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your mother's email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your mother's email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
The Box Fashion's reply04 Aug 2023, 13:49
Official
Hi Yolanda,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your mother's email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your mother's email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.