I'm absolutely horrified! This company is ********* and a sham!

Item: The Box Fashion
Rating: 1
Author: Candice L

I'm absolutely horrified! This company is ********* and a sham! I’m still awaiting the voice recording of the conversation I had with Lizl on 2020-01-08 at 10:19:22 AM because she clearly mentioned that I can choose from the “smaller” box and not that you will choose on my behalf.

I do not want your box, it’s of no value to me and seeing it frustrates me more than you will ever know because of the perception which was created. It’s fine if you cannot refund me I have accepted the fact that I signed up and paid for **** which well, didn’t add value to me, that’s OK I suppose.

I will be referring this matter to the consumer ombudsman for the false promises which is not what was agreed on.

Please arrange for a collection as I do not want your box, you cannot simply supply me with what you deem as suitable yet we had an agreement.

Helpful (0)

Replies (1)

The Box Fashion's replyOfficial

21 Feb 2020, 14:36

Good day Candice,

Trust you are well.

I sincerely apologise for the misunderstandings.

As per the email sent to you.

The smaller box that you were placed on is called a trendy box.

This box includes the jewellery and scarf from the seasonal box.

Therefore, I apologise that it was not advised that should you make your selection, it should be based on the jewellery and scarf from the collection only.

As per the call with the cancellations department.

2:14 minutes into the call- the consultant advised that your box will include the jewellery and material items from the collection, instead of advising jewellery and scarf from the collection and I’m afraid that caused the misunderstanding.

Due to the miscommunication caused we will collect the box you have received, and we await your response by email regarding how you would like to go about your credit on your profile.

Kind Regards

The Box Fashion

The Box Fashion's reply21 Feb 2020, 14:36

Official