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sharon J
1 reviews | Active since Mar 2019
12 Sept 2022, 10:05
I am sick and tired of getting calls from The Box fashion
I am sick and tired of getting calls from The Box fashion. They do not respect my reply that I am not interested in their products and am not in a financially stable place to buy fashion at present. I miss calls from important calls due to me having to ignore calls coming through due to worrying that The box fashion people are going to annoy me with their marketing stragedy. I told the lady that they are pressuring and stressing me out but obviously she does not understand afrikaans!
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The Box Fashion's replyOfficial
12 Sept 2022, 16:37Hi Sharon,
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have attended to the matter for you and sent an email confirmation.
Please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have attended to the matter for you and sent an email confirmation.
Please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team
The Box Fashion's reply12 Sept 2022, 16:37
Official
Hi Sharon,
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have attended to the matter for you and sent an email confirmation.
Please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team
Thank you for your feedback!
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
All offers from our side are completely optional, and it was likely a misunderstanding that led to you being called again. We are very sorry for the inconvenience caused!
Please rest assured that we were not trying to cause frustration by using different numbers. Our agents call from a call centre. Because the calls do not come from a standard line, they will always appear differently on the other side.
We have attended to the matter for you and sent an email confirmation.
Please let us know if there is anything else we can do to assist.
All the best,
The Box Fashion Team