1 reviews | Active since Jun 2014
HORRIBLE SERVICE
I have notified The Box Fashion in July that I would like my subscription to be placed on hold as I amexpecting a baby which is my priority now. I need to prepare for my baby financially and cannot afford the subscription at this stage. They have debited my account on Monday and I have contacted them and asked them to kindly reverse it as I am not ready to resume my subscription. Alri Steyn from their offices informed me via email this morning that I will not be refunded and they can only use it towards credit for future subscriptions or purchases. This is really very disappointing. I shall not resume my subscription in future. I have been a loyal client gor years and this is how they handle a situation after I have advised them that I am expecting a baby. Think twice before you subscribe!!!
We would like apologise for the fact your experience was less than satisfactory. We take pride in our service standards, and our goal is to ensure that every interaction with us is a positive one.
We appreciate you reaching out to us and expressing your concerns regarding the recent debit from your account and your membership status.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to our Client Care Team.
All the best,
The Box Fashion Team.
We would like apologise for the fact your experience was less than satisfactory. We take pride in our service standards, and our goal is to ensure that every interaction with us is a positive one.
We appreciate you reaching out to us and expressing your concerns regarding the recent debit from your account and your membership status.
We took immediate action to investigate and resolve the matter. We are pleased to inform you that your concerns have been thoroughly addressed, and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to our Client Care Team.
All the best,
The Box Fashion Team.