Hi I’m very unhappy with The Box Fashion, I since signed up and for the membership but I lost my job and asked to cancel the subscription

Item: The Box Fashion
Rating: 1
Author: Nomhle M

Hi I’m very unhappy with The Box Fashion, I since signed up and for the membership but I lost my job and asked to cancel the subscription. Instead of either refunding me or putting my money into an account so that I could at least purchase something on their online store they said they couldn’t do either. I want my money back and it’s gone now and I can do nothing about it.

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Replies (1)

The Box Fashion's replyOfficial

17 Jun 2021, 09:27

Hi Nomhle

Thank you for the feedback.

We are sorry to hear that you have had a negative experience! We have tried to give you a call to assist, but we were regrettably unable to reach you.

Kindly note that there must have been a misunderstanding, as we can assist with an online store voucher. The consultant you spoke with was likely advising that we need to wait for the payment tracking on your account to either go through successfully or reject, so that we know the correct amount received.

We will keep an eye on the tracking debit. As soon as it collects/rejects, we will supply an online store voucher for the amount(s) received.

Please let us know if you need any further assistance in the meantime.

Warmest Regards

The Box Fashion Team

The Box Fashion's reply17 Jun 2021, 09:27

Official