MK
Madeleen K

1 reviews | Active since Mar 2013

06 Mar 2020, 10:55

Great Service from the Box Fashion

I have been receiving my Box Fashion parcels every 3 months and it is always big excitement in the house. Recently our financial situation changed slightly and I decided that I should cancel my subscription. I wrote an email to ask them to cancel my subscription and received an email that someone will contact me.

I received a call from Bianca yesterday. She was very understanding, but because I already had enough credit to receive a smaller parcel, she suggested that she will go ahead and send me the parcel. She will then save the little credit left and will suspend my debit order for 3 months, where after we can re-assess and then decide if I am able to continue with my subscription.

Thank you so much for your assistance.

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Replies (1)
The Box Fashion
The Box Fashion's reply10 Mar 2020, 12:49
Official
Good day Madeleen

 

Thank you for the amazing feedback! We are so happy that we were able to assist.

 

To confirm – 

As discussed with Bianca, the smaller Full Box option will be on its way to you shortly and your smaller debits will only resume from 2020/05/01 and thereafter. Please let us know at least a week beforehand if you would like to make any changes to the arrangement.

 

We are always here to help, so please do not hesitate to contact us for any further queries.

 

Kind Regards 

The Box Fashion team

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