Forced to take their product

Item: The Box Fashion
Rating: 1
Author: Renata V

A sales consultant called me during May 2024 being referred to me by an insurance company and offering me a product that I agreed to in haste and to my dissapointment is now causing me a R423 that I dont have as a pensioner.....I had a long conversation with the sales lady and got all excited cause I thought I am getting something from them after hearing that I had to pay for this I told her about my situation and that I can't afford it she postponed the payment and said if I accept the sms for the debit then it will go off in July......I didn't accept the request so I taught that it won't go through.....but surprise surprise my account was debited with the amount without permission and now they refuse to give my money back ..... very bad customer service

Helpful (0)

Replies (4)

Renata V's updateReviewer Update

16 Jul 2024, 15:20

They are now refusing to give my money back cause I cancelled and not received anythingfrom them.....I don't want their product....I am a pensioner who do not have the kind of money or are interested in their fashion products......just want my money back please

Renata V's update16 Jul 2024, 15:20

Reviewer Update

The Box Fashion's replyOfficial

16 Jul 2024, 16:56

Hi Renata,

Thank you for your feedback and for allowing us the opportunity to address your concerns! We've sent a more detailed email, but will touch on some points in our response here.

We are very sorry to hear that you've had a negative experience. We pride ourselves in our service levels and we want each interaction with us to be a positive one.

Please rest assured that anything offered from The Box Fashion is completely optional and no membership can be put in place without express consent. The electronic mandate relates only to the debit order type, and not reacting to the mandate does not affect the telephonic agreement and legal closure done.

Our apologies for any misunderstanding regarding how the membership acceptance works. We trust that you're satisfied with the solutions offered.

We hope to have the opportunity to give you the true The Box Fashion experience in the future!

All the best,
The Box Fashion Team

The Box Fashion's reply16 Jul 2024, 16:56

Official

Hi Renata,

Thank you for your feedback and for allowing us the opportunity to address your concerns! We've sent a more detailed email, but will touch on some points in our response here.

We are very sorry to hear that you've had a negative experience. We pride ourselves in our service levels and we want each interaction with us to be a positive one.

Renata V's updateReviewer Update

17 Jul 2024, 21:12

Thank you that you have resolved my query.

Much appreciated

Renata V's update17 Jul 2024, 21:12

Reviewer Update

Thank you that you have resolved my query.

Much appreciated

The Box Fashion's replyOfficial

18 Jul 2024, 08:35

Hi Renata,

You're very welcome!

All the best,
The Box Fashion Team

The Box Fashion's reply18 Jul 2024, 08:35

Official

Hi Renata,

You're very welcome!

All the best,
The Box Fashion Team