CD
Chan D
1 reviews | Active since Jan 2021
30 Jul 2024, 09:25
FORCED MEMBERSHIP / DEBIT ORDER
Once again, after numerous attempts to cancel the debit order as well as membership from 2023, my account has once again been debited, with reference changing everytime. I refuse to lodge a complaint with the box as I have done so numerous times. CANCEL MY MEMBERSHIP AND PLEASE REFUND ME THE UNAUTHERISED DEBIT ORDER THAT YOU DEBITED FROM MY ACCOUNT.
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The Box Fashion's replyOfficial
30 Jul 2024, 16:29Hi Chanelle,
Thank you for your feedback and for allowing us the opportunity to look into this matter for you.
We are very sorry to hear that you’ve had a negative experience. We pride ourselves in our service levels and take all concerns raised very seriously.
Please rest assured that anything offered from The Box Fashion is completely optional, and we are unable to submit any debits to your account without your express consent.
We have sent detailed feedback via email regarding all interactions on your membership and hope that this provides some clarity.
We trust that you are satisfied with the resolutions offered. All the best, The Box Fashion Team
Thank you for your feedback and for allowing us the opportunity to look into this matter for you.
We are very sorry to hear that you’ve had a negative experience. We pride ourselves in our service levels and take all concerns raised very seriously.
Please rest assured that anything offered from The Box Fashion is completely optional, and we are unable to submit any debits to your account without your express consent.
We have sent detailed feedback via email regarding all interactions on your membership and hope that this provides some clarity.
We trust that you are satisfied with the resolutions offered. All the best, The Box Fashion Team
The Box Fashion's reply30 Jul 2024, 16:29
Official
Hi Chanelle,
Thank you for your feedback and for allowing us the opportunity to look into this matter for you.
We are very sorry to hear that you’ve had a negative experience. We pride ourselves in our service levels and take all concerns raised very seriously.
Please rest assured that anything offered from The Box Fashion is completely optional, and we are unable to submit any debits to your account without your express consent.
We have sent detailed feedback via email regarding all interactions on your membership and hope that this provides some clarity.
We trust that you are satisfied with the resolutions offered. All the best, The Box Fashion Team
Thank you for your feedback and for allowing us the opportunity to look into this matter for you.
We are very sorry to hear that you’ve had a negative experience. We pride ourselves in our service levels and take all concerns raised very seriously.
Please rest assured that anything offered from The Box Fashion is completely optional, and we are unable to submit any debits to your account without your express consent.
We have sent detailed feedback via email regarding all interactions on your membership and hope that this provides some clarity.
We trust that you are satisfied with the resolutions offered. All the best, The Box Fashion Team