BT
Bonnie T
1 reviews | Active since Sept 2022
29 Sept 2022, 07:18
EXTREMELY POOR PRODUCT OFFERING AND CUSTOMER SERVICE
Extremely disappointed with ridiculous products received, no level client service offered with the business not allowing 'customers' to customise product selection according to needs/requirements. As their so called set product offering to not meet my requirements significant value has been overpaid to them for which I received absolutely no benefit. Be extremely cautious when their sales consultants contact you, its done under the premise of their association with Platinum Life insurance.
Helpful (0)
Replies (1)0
Replies (1)
The Box Fashion's replyOfficial
29 Sept 2022, 08:50Hi Bonnie,
Thank you for your feedback.
We are very sorry to hear you feel that way!
Kindly note that we launch multiple boxes each season that members can choose between. The whole idea of The Box Fashion is that we save you time and money by expertly putting together ranges that contain all the latest trends, and with items that can be styled together to maximise the number of new outfits you get for the season.
We send a selection prompt to choose your favourite between the boxes upon your 3rd fee for the season, but if we do not receive a selection, the stylist’s choice is sent to avoid delays. However, if you did not love what you received and you alerted us upon receipt, there would have been multiple solutions that could be offered.
The box could be exchanged for another box that suits you better. The 1st seasonal box also came with a 7-day money-back guarantee. Should members receive their 1st seasonal box and they are not happy, they can contact us within 7 days from receipt, we will arrange to collect it and refund any membership fees paid towards it.
We send a selection prompt to choose your favourite between the boxes upon your 3rd fee for the season, but if we do not receive a selection, the stylist’s choice is sent to avoid delays. However, if you did not love what you received and you alerted us upon receipt, there would have been multiple solutions that could be offered.
The box could be exchanged for another box that suits you better. The 1st seasonal box also came with a 7-day money-back guarantee. Should members receive their 1st seasonal box and they are not happy, they can contact us within 7 days from receipt, we will arrange to collect it and refund any membership fees paid towards it.
While we are sister companies with Platinum Life, our association with them in no way obligates anyone to accept a membership with us. Anything offered from our side is completely optional.
We are sorry that you did not have a positive experience! We understand that our concept is not for everybody, but it is an honour to bring joy to our members who love and benefit from our services.
All the best,
The Box Fashion Team
All the best,
The Box Fashion Team
The Box Fashion's reply29 Sept 2022, 08:50
Official
Hi Bonnie,
Thank you for your feedback.
We are very sorry to hear you feel that way!
Kindly note that we launch multiple boxes each season that members can choose between. The whole idea of The Box Fashion is that we save you time and money by expertly putting together ranges that contain all the latest trends, and with items that can be styled together to maximise the number of new outfits you get for the season.
We send a selection prompt to choose your favourite between the boxes upon your 3rd fee for the season, but if we do not receive a selection, the stylist’s choice is sent to avoid delays. However, if you did not love what you received and you alerted us upon receipt, there would have been multiple solutions that could be offered.
The box could be exchanged for another box that suits you better. The 1st seasonal box also came with a 7-day money-back guarantee. Should members receive their 1st seasonal box and they are not happy, they can contact us within 7 days from receipt, we will arrange to collect it and refund any membership fees paid towards it.
We send a selection prompt to choose your favourite between the boxes upon your 3rd fee for the season, but if we do not receive a selection, the stylist’s choice is sent to avoid delays. However, if you did not love what you received and you alerted us upon receipt, there would have been multiple solutions that could be offered.
The box could be exchanged for another box that suits you better. The 1st seasonal box also came with a 7-day money-back guarantee. Should members receive their 1st seasonal box and they are not happy, they can contact us within 7 days from receipt, we will arrange to collect it and refund any membership fees paid towards it.
While we are sister companies with Platinum Life, our association with them in no way obligates anyone to accept a membership with us. Anything offered from our side is completely optional.
We are sorry that you did not have a positive experience! We understand that our concept is not for everybody, but it is an honour to bring joy to our members who love and benefit from our services.
All the best,
The Box Fashion Team
All the best,
The Box Fashion Team