TH
Tiny H
1 reviews | Active since May 2015
28 Oct 2020, 00:56
Exextremely upset ex customer
I am utterly disgusted with the Box Fashion. For the past several months they've been deducting money from my account and have only sent me 1 parcel (Winter collection). My premium was above R400 for the first 3 months and they decided to upgrade my premium to over R770 which they have been deducting from my account. They promised to send me my Spring collection, yet I still have not received it till today. Yesterday they did a double deduction on my account for no reason. I'm really ****ed and am cancelling my contract with this company. Your service is so poor and unbearably disappointing.
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The Box Fashion's replyOfficial
28 Oct 2020, 16:36Hi Tiny,
Thank you for taking our call.
We want you to have a positive experience and apologise for any misunderstanding or miscommunication caused.
As advised, seasonal boxes are sent after every three payments have been collected successfully and you confirmed that your Autumn and Winter boxes were received. Your Spring box is due to be shipped within 10 - 15 working days since your third payment was deducted this month.
The increased fee was due to the fact that you upgraded to the VIF membership level with an additional kiddies box when you were contacted in June.
We have submitted your cancellation request and one of our consultants will be in contact with you within 5 - 7 working days.
Warm Regards,
The Box Fashion Team
Thank you for taking our call.
We want you to have a positive experience and apologise for any misunderstanding or miscommunication caused.
As advised, seasonal boxes are sent after every three payments have been collected successfully and you confirmed that your Autumn and Winter boxes were received. Your Spring box is due to be shipped within 10 - 15 working days since your third payment was deducted this month.
The increased fee was due to the fact that you upgraded to the VIF membership level with an additional kiddies box when you were contacted in June.
We have submitted your cancellation request and one of our consultants will be in contact with you within 5 - 7 working days.
Warm Regards,
The Box Fashion Team
The Box Fashion's reply28 Oct 2020, 16:36
Official
Hi Tiny,
Thank you for taking our call.
We want you to have a positive experience and apologise for any misunderstanding or miscommunication caused.
As advised, seasonal boxes are sent after every three payments have been collected successfully and you confirmed that your Autumn and Winter boxes were received. Your Spring box is due to be shipped within 10 - 15 working days since your third payment was deducted this month.
The increased fee was due to the fact that you upgraded to the VIF membership level with an additional kiddies box when you were contacted in June.
We have submitted your cancellation request and one of our consultants will be in contact with you within 5 - 7 working days.
Warm Regards,
The Box Fashion Team
Thank you for taking our call.
We want you to have a positive experience and apologise for any misunderstanding or miscommunication caused.
As advised, seasonal boxes are sent after every three payments have been collected successfully and you confirmed that your Autumn and Winter boxes were received. Your Spring box is due to be shipped within 10 - 15 working days since your third payment was deducted this month.
The increased fee was due to the fact that you upgraded to the VIF membership level with an additional kiddies box when you were contacted in June.
We have submitted your cancellation request and one of our consultants will be in contact with you within 5 - 7 working days.
Warm Regards,
The Box Fashion Team