RC
Robyn C

1 reviews | Active since May 2024

13 May 2024, 19:48

Don't try to make a fool out of me.

I am furious after a phone call from Brendan at TBF. He told me that I needed to claim a voucher for a product after renewing my Platinum Life policy. I very clearly stated several times during the call that I did not want to commit to any any debit orders from my account, which he blatantly ignored, I told him several times that I was uncomfortable agreeing to using information from my Platinum Life profile. There is no way that he could be unclear. He then tried 5 times to do a de*****eck on my account, which I declined. Whether or not this mo is very narrowly within the law, it is extremely *********, and I resent your company training people to try and make a fool of me, trying to con money out of me, and trying to sell me products I don't want or need. Please do not try to contact me again. I don't have the time for it.

0
Replies (1)
The Box Fashion
The Box Fashion's reply14 May 2024, 17:33
Official
Good day Robyn,
 
Thank you for bringing this matter to our attention and for allowing us the opportunity to investigate!
 
We take our service levels and the quality of our sales very seriously. All agents are trained to follow a strict script and are expected to act with the utmost integrity and respect. All interactions with The Box Fashion are meant to be a pleasure!
 
As such, we are very sorry to hear that you’ve had a negative experience. Reviewing the call, we completely understand your concerns. This has been raised with management to ensure the necessary actions are taken to prevent this from happening again.
 
Please rest assured that no membership will be activated, and your details will be removed from any of our contact lists in the future.
 
Thank you again for your feedback and for allowing us to rectify the matter. If you have any further queries, please feel free to contact us at *** or ***.
 
All the best,
The Box Fashion Team