IS
Imelda S
1 reviews | Active since Mar 2022
15 Mar 2022, 17:40
Don't do business with them!!!!!!!!!!!!!!!!!!!!
Just got a call from Angie. She is extremely rude. She must not work with customers. When I asked her questions she started to become agitated an raised her voice. When I told her I am not prepared to give my banking details for a debit order she dropped the call. I am so glad she dropped the call after reading all the reviews about debit orders not being cancelled. They don't even have a telephone number on their website.
Helpful (0)
Replies (3)0
Replies (3)
The Box Fashion's replyOfficial
16 Mar 2022, 09:41Good day Imelda,
Thank you for your valued feedback!
We tried giving you a call with regards to the concerns you have raised, but we were regrettably unable to reach you. We have sent an email instead, so please keep a lookout for it.
Please accept our sincere apologies for the negative experience! We pride ourselves in our client care and we work hard at ensuring that each interaction with us is an amazing one.
We agree that the agent did not display the level of grace and understanding we expect from our representatives. We have escalated this with management, and you can rest assured that the matter will be addressed appropriately!
Any negative reviews regarding debits are often the result of a misunderstanding and are only a small percentage of our 30K+ client base. You will see that all complaints are responded to and concerns are addressed and resolved.
Our contact number appears when you Google us and is available on our website under required disclosures. The reason we do not display it as prominently as other contact methods are to focus on the methods our members prefer to reach us on, and to regulate the communication traffic in a way that we can ensure the best service possible. Our apologies for any inconvenience caused!
We hope to find a way to make up for this, as we would love for you to have the true The Box Fashion experience. We look forward to your email response.
Our apologies again!
Warmest regards,
The Box Fashion Team
The Box Fashion's reply16 Mar 2022, 09:41
Official
Good day Imelda,
Thank you for your valued feedback!
We tried giving you a call with regards to the concerns you have raised, but we were regrettably unable to reach you. We have sent an email instead, so please keep a lookout for it.
Please accept our sincere apologies for the negative experience! We pride ourselves in our client care and we work hard at ensuring that each interaction with us is an amazing one.
We agree that the agent did not display the level of grace and understanding we expect from our representatives. We have escalated this with management, and you can rest assured that the matter will be addressed appropriately!
Any negative reviews regarding debits are often the result of a misunderstanding and are only a small percentage of our 30K+ client base. You will see that all complaints are responded to and concerns are addressed and resolved.
Our contact number appears when you Google us and is available on our website under required disclosures. The reason we do not display it as prominently as other contact methods are to focus on the methods our members prefer to reach us on, and to regulate the communication traffic in a way that we can ensure the best service possible. Our apologies for any inconvenience caused!
We hope to find a way to make up for this, as we would love for you to have the true The Box Fashion experience. We look forward to your email response.
Our apologies again!
Warmest regards,
The Box Fashion Team
IS
Imelda S's updateReviewer Update
17 Mar 2022, 06:32Thank you but no thank you. No you cannot make up for this. I don't want anything to do with Box Fashion ever. Your phone number is marked as spam. Why hide your telephone number on your website? Not good business practice at all. How do customers get hold of you?
IS
Imelda S's update17 Mar 2022, 06:32
Reviewer Update
Thank you but no thank you. No you cannot make up for this. I don't want anything to do with Box Fashion ever. Your phone number is marked as spam. Why hide your telephone number on your website? Not good business practice at all. How do customers get hold of you?
The Box Fashion's replyOfficial
17 Mar 2022, 16:48Good day Imelda,
We are very sorry to hear you feel that way!
Please rest assured that we do not hide our number. It does appear when you Google us and is available on our website under required disclosures.
The reason we do not display it as prominently as other contact methods are to focus on the methods our members prefer to reach us on, and to regulate the communication traffic in a way that we can ensure the best service possible.
Our members mainly reach out to us via email and WhatsApp but we still receive their calls all day ❤ Apologies for any misunderstanding in this regard.
We completely understand your frustration caused by the sales call. We do appreciate the feedback you gave, as we take this type of thing very seriously. Management has confirmed that there will be disciplinary action and re-training to ensure that this does not happen again.
Wishing you all the best.
The Box Fashion Team
The Box Fashion's reply17 Mar 2022, 16:48
Official
Good day Imelda,
We are very sorry to hear you feel that way!
Please rest assured that we do not hide our number. It does appear when you Google us and is available on our website under required disclosures.
The reason we do not display it as prominently as other contact methods are to focus on the methods our members prefer to reach us on, and to regulate the communication traffic in a way that we can ensure the best service possible.
Our members mainly reach out to us via email and WhatsApp but we still receive their calls all day ❤ Apologies for any misunderstanding in this regard.
We completely understand your frustration caused by the sales call. We do appreciate the feedback you gave, as we take this type of thing very seriously. Management has confirmed that there will be disciplinary action and re-training to ensure that this does not happen again.
Wishing you all the best.
The Box Fashion Team