Disappointed customer.

A few months ago, I subscribed to the box fashion. I paid one payment then lost my job and couldn’t pay further. I was told that I would receive a voucher and the rest of the debit orders will be reversed. To this day I still haven’t received my voucher. Right now I’m trying to log into my account and the website all of a sudden blocked me. I don’t understand what is going on. But I’m so disappointed in this service that I don’t even want the voucher anymore. I want my money back. I thought they would help me but they haven’t even followed up with me. It’s businesses like this that make me lose trust in online shopping and I hope that this matter can be resolved.