Disappointed

I had a membership with the Box fashion and in December last year when I lost my job I asked for them to put my account on hold until I re-instate it again, since I would not have any income. Today, 08 May 2024 an amount was debited from my account by the Box Fashion, Money that was deposited for my sons school transport (remember I am unemployed for this to be happening)

I called through, they apologized but told me they cannot refund me but can give me credit for their fashion. I don't want a credit, I would like my ;money back because I had put my account on hold. I need that money for my sons transport or else he will not be going to school because of unpaid transport fees.