CF
Caroline F
1 reviews | Active since Dec 2021
04 Nov 2023, 08:46
******** debit check
I am totally annoyed by the incompetence of the said company as they went and did an unauthorized debit check on my bank account,with monies that I do not have to say the least. My annoyance and frustration is through the roof as South Africans cannot afford this type of behavior due to our current living conditions where everything is expensive it pains me to now have to ask around for that same money that was taken by them to put food on my families table. Praying and hoping that I will be refunded speedily.
Total frustration.
Regards Caroline
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The Box Fashion's replyOfficial
06 Nov 2023, 09:25Hi Caroline,
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Our team takes this matter seriously. Every call is recorded with a legal closure, providing us with the means to conduct a thorough investigation into the unauthorised debit order on your bank account.
An email will be sent to you shortly to address all your concerns comprehensively and providing you with a swift resolution.
If you have any additional information or concerns that you would like to share, please feel free to respond to the forthcoming email.
All the best,
The Box Fashion Team
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Our team takes this matter seriously. Every call is recorded with a legal closure, providing us with the means to conduct a thorough investigation into the unauthorised debit order on your bank account.
An email will be sent to you shortly to address all your concerns comprehensively and providing you with a swift resolution.
If you have any additional information or concerns that you would like to share, please feel free to respond to the forthcoming email.
All the best,
The Box Fashion Team
The Box Fashion's reply06 Nov 2023, 09:25
Official
Hi Caroline,
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Our team takes this matter seriously. Every call is recorded with a legal closure, providing us with the means to conduct a thorough investigation into the unauthorised debit order on your bank account.
An email will be sent to you shortly to address all your concerns comprehensively and providing you with a swift resolution.
If you have any additional information or concerns that you would like to share, please feel free to respond to the forthcoming email.
All the best,
The Box Fashion Team
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
Our team takes this matter seriously. Every call is recorded with a legal closure, providing us with the means to conduct a thorough investigation into the unauthorised debit order on your bank account.
An email will be sent to you shortly to address all your concerns comprehensively and providing you with a swift resolution.
If you have any additional information or concerns that you would like to share, please feel free to respond to the forthcoming email.
All the best,
The Box Fashion Team