KK
Kaitlen K

1 reviews | Active since Nov 2019

28 Nov 2019, 11:45

CANCEL MY SUBSCRIPTION BECAUSE I CAN'T AFFORD IT

I am a student. I informed them I'd have to discuss with parents, my parents said no and I tried cancelling today but they told me that it would take a week for someone to call me back and they can't promise that the money in my account won't be touched. This was a horrible mistake. I'm a student and I can't afford to have anything taken from my account. This needs to be cancelled. I will be closing my account and opening a new one to be sure. Don't trust them.

0
Replies (1)
The Box Fashion
The Box Fashion's reply29 Nov 2019, 09:52
Official
Good day Kaitlen, 

Thank you for your feedback. 
  
We are very sorry to hear about your negative experience. 
 
The reason we advised that you will be contacted within a week is that your profile is brand new and still with our sales department as you cancelled your membership yesterday on the same day it was sold. We can however guarantee that no payments will be requested as we have submitted your cancellation request, and you will receive a confirmation cancellation call. 
 
Please do not hesitate to contact us should you have any further queries. 

Kind regards,
The Box Fashion