Brazilian glueless wig

Item: The Box Fashion
Rating: 1
Author: Yandiswa D

I would like to express my disappointment on my box fashion item. I’m a new member and ordered 18inch Brazilian glueless 180 density. The quality is good but the density especially the lower part of the hair is disappointing. You can literally see through the hair. What I saw on their advert that attracted me from buying compared to what I received is 2 different things. I’m very disappointed and I won’t even have time confidence to rock the wig

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Replies (1)

The Box Fashion's replyOfficial

11 Nov 2024, 09:32

Thank you for taking the time to share your experience, and for allowing us the opportunity to address your concerns. We sincerely apologise for any miscommunication or misunderstanding that may have occurred. We take this kind of feedback very seriously, as our goal is to make each interaction comfortable and transparent.

We are truly sorry for any disappointment you have felt. At The Box Fashion, we pride ourselves on delivering a consistently high-quality experience, and we are disappointed to hear that your recent experience did not reflect the standard we strive for.

Thank you again for your valuable feedback—it’s incredibly helpful in our efforts to improve and serve clients better.

The Box Fashion's reply11 Nov 2024, 09:32

Official

Thank you again for your valuable feedback—it’s incredibly helpful in our efforts to improve and serve clients better.