XM
Xerchius M
1 reviews | Active since Dec 2023
23 Dec 2023, 20:10
Box Fashion Platlife ********S!!
I had a conversation with a guy that kept on and on that I should treat someone with something nice. After half an hour I realized this guy is selling products, I very kindly declined and he said he will do a follow-up call on December of I'd maybe change my mind. The Box Fashion in partnership with Platinum Life share my banking details, and so I was charged R470 for stuff I never received or even agreed to debit for. Platinum Life and The Box Fashion are both closed for the festive season, and I should contact them during their operating times...but they still charged my bank account during the festive season.
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The Box Fashion's replyOfficial
02 Jan 2024, 15:41Hi Xerchius,
Thank you for taking our call, and for allowing us the opportunity to investigate the matter!
We take the quality of our service and sales very seriously. All our agents are trained to follow a strict script, and a legal closure must be done on a recorded call before a membership can be put in place. That is why we truly appreciate your feedback!
We apologise for any negative experience, but we are glad we could get to the bottom of the matter and trust you are satisfied with the resolution we’ve discussed.
Thank you again for your valuable feedback, and we hope that we have the opportunity to give you the true The Box Fashion experience in the future.
All the best,
The Box Fashion Team
The Box Fashion's reply02 Jan 2024, 15:41
Official
Hi Xerchius,
Thank you for taking our call, and for allowing us the opportunity to investigate the matter!
We take the quality of our service and sales very seriously. All our agents are trained to follow a strict script, and a legal closure must be done on a recorded call before a membership can be put in place. That is why we truly appreciate your feedback!
We apologise for any negative experience, but we are glad we could get to the bottom of the matter and trust you are satisfied with the resolution we’ve discussed.
Thank you again for your valuable feedback, and we hope that we have the opportunity to give you the true The Box Fashion experience in the future.
All the best,
The Box Fashion Team