NJ
Natasha J
1 reviews | Active since Sept 2009
03 Oct 2023, 10:57
Bad service not happy the box fashion
I would like to cancel everything and I want refund for the money collected last week The sales consultant didn't explain how it works it was said to me after first payment I reviewed my box and now there is a different story I hear It's my money I want it in my account by Friday cancel everything The box fashion I spoke yo Nicole now I hear I can't get my money it's mine I want it I didn't receive anything from you u ***** I want it by Friday in my account
Helpful (0)
Replies (5)0
Replies (5)
The Box Fashion's replyOfficial
03 Oct 2023, 15:19Hi Natasha,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We have investigated the matter for you and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We have investigated the matter for you and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
The Box Fashion's reply03 Oct 2023, 15:19
Official
Hi Natasha,
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We have investigated the matter for you and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
Thank you for the feedback.
Our apologies for the negative experience! We pride ourselves on our service levels, and any interaction with us is meant to be a positive one.
We would like to clarify our membership structure to provide you with a better understanding of our process. Our membership involves payment of 3 monthly fees before the delivery of our highly anticipated seasonal box. This structure ensures that our valued members receive the full benefits of our service, and we apologise for any confusion that may have arisen.
We have investigated the matter for you and we have sent detailed feedback to your email address, outlining the actions taken to rectify the situation.
If you have any further questions or require any additional assistance, please do not hesitate to reach out to us.
All the best,
The Box Fashion Team.
NJ
Natasha J's updateReviewer Update
04 Oct 2023, 10:55Till today Noone has phoned me rather sending me stupid emails I want my money asap it's not ur money
I see on hello Peter you have bad reviews taking money
I want my refund I will find out who the ceo is of the company I want my moneyv
I see on hello Peter you have bad reviews taking money
I want my refund I will find out who the ceo is of the company I want my moneyv
NJ
Natasha J's update04 Oct 2023, 10:55
Reviewer Update
Till today Noone has phoned me rather sending me stupid emails I want my money asap it's not ur money
I see on hello Peter you have bad reviews taking money
I want my refund I will find out who the ceo is of the company I want my moneyv
I see on hello Peter you have bad reviews taking money
I want my refund I will find out who the ceo is of the company I want my moneyv
NJ
Natasha J's updateReviewer Update
04 Oct 2023, 12:49Can nightha Swanepoel she is customer retention nd problem solving specialist call me I would like to tell her how a person is being treated
Jill roypin client care consultant
Nicole Plessis client care team leader
I'm truly not satisfied I want my refund
Jill roypin client care consultant
Nicole Plessis client care team leader
I'm truly not satisfied I want my refund
NJ
Natasha J's update04 Oct 2023, 12:49
Reviewer Update
Can nightha Swanepoel she is customer retention nd problem solving specialist call me I would like to tell her how a person is being treated
Jill roypin client care consultant
Nicole Plessis client care team leader
I'm truly not satisfied I want my refund
Jill roypin client care consultant
Nicole Plessis client care team leader
I'm truly not satisfied I want my refund
NJ
Natasha J's updateReviewer Update
04 Oct 2023, 13:44Thank you Alicia from the box fashion u truly a star 🌟 you explained all to well
Once again thank you 😊
Once again thank you 😊
NJ
Natasha J's update04 Oct 2023, 13:44
Reviewer Update
Thank you Alicia from the box fashion u truly a star 🌟 you explained all to well
Once again thank you 😊
Once again thank you 😊
The Box Fashion's replyOfficial
05 Oct 2023, 13:54Hi Natasha,
We're so happy that we were able to assist!
Thank you for the opportunity to let us address your concerns. We look forward to spoiling you in the future ❤
All the best,
The Box Fashion Team
The Box Fashion's reply05 Oct 2023, 13:54
Official
Hi Natasha,
We're so happy that we were able to assist!
Thank you for the opportunity to let us address your concerns. We look forward to spoiling you in the future ❤
All the best,
The Box Fashion Team