MJ
Maritza J
1 reviews | Active since Oct 2019
29 Oct 2019, 09:18
Bad service
Bad service. Phone to try and sign you up, making empty promises...debit money from your account, block the payment so you cant reverse the money. No Box received, promised to phone before debit order to confirm if you want to be a member and then just take your money.
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Replies (1)
The Box Fashion's replyOfficial
29 Oct 2019, 14:50Good day Maritza,
Trust you are well.
Trust you are well.
Kindly note that we don’t block any payments on our side, we contacted your bank before we spoke to you and they advised that they were experiencing technical difficulties, therefore they could not reverse your payment.
We gave you a call and advised that we will submit a refund to avoid any back and forth communication.
We apologise that you had this experience.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Box Fashion
Client Care
Client Care
The Box Fashion's reply29 Oct 2019, 14:50
Official
Good day Maritza,
Trust you are well.
Trust you are well.
Kindly note that we don’t block any payments on our side, we contacted your bank before we spoke to you and they advised that they were experiencing technical difficulties, therefore they could not reverse your payment.
We gave you a call and advised that we will submit a refund to avoid any back and forth communication.
We apologise that you had this experience.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Box Fashion
Client Care
Client Care