Bad service

I am very disappointed with the Box I cancelled their subscription and the Agent I spoke to said they are going to put the reminder in their system for October then October I received a call from them the agent was checking me if I don't want to subscribe again so that they can debit my account I refuse and did not even accept the Debi check messages they sent me yesterday when I check my debit orders I noticed The Box debit order of R682 I was so angry and frustrated because I never assigned to this when I WhatsApp them they tell me stories they won't refund me.