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Patricia M
1 reviews | Active since Sept 2017
22 Jan 2020, 11:39
Bad luck, worst service and no committment !
Ihave had the worst luck with this company from being smsed incorrectly they never call me when a order is done, they call my husband everytime ! I was added to an upgrade package and it was about R600 and I do not recieve extras so I paid this amount for three months for ****all !!!! You guys are *****ing from me. I have emailed them and when calling the they state we will call you back it takes weeks for the team to get back to you, now I have been double billed and all they say is my payment bounced which it did not my bank confirmed money was taken off - no investigation just assumptions, i have asked for my account to be cancelled and to refund me its now two weeks !! poor service I WANT THIS RESOLVED !!!
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The Box Fashion's replyOfficial
23 Jan 2020, 09:42Good day Patricia,
Thank you for your feedback.
I believe there was a misunderstanding regarding how the membership works and the information provided to you.
In the call we received on 2020-01-14 you explained to a consultant that you did not agree to the upgrade package as you understood the extra items you will be receiving is at no additional costs. One of our cancellation consultants then tried to contact you the next day and we were unable to reach as you later advised in an email, you were at home sick and was unable to take our calls.
We did respond to your email and advised telephonically that a cancellation consultant will still be contacting you to assist you with your request and on the system we see she spoke to you on 2020-01-16 and made arrangements to continue with the membership on the full box option effective February. She also advised you to send us pictures in order for us to arrange a resend for the items that was not included in the parcel as advised during the call.
After receiving no further feedback we did respond to a second email requesting to cancel on 2020-01-20 confirming your membership (membership number ALUN280195) has been cancelled on our system and that no further debit orders will be deducted from your account. Due to your enquiry about the items, we will arrange to send you the Knotical items that was not included in your box within the next 10 working day.
I do apologise for any misunderstanding in this regard.
Kind Regards
The Box Fashion Client Care
The Box Fashion's reply23 Jan 2020, 09:42
Official
Good day Patricia,
Thank you for your feedback.
I believe there was a misunderstanding regarding how the membership works and the information provided to you.
In the call we received on 2020-01-14 you explained to a consultant that you did not agree to the upgrade package as you understood the extra items you will be receiving is at no additional costs. One of our cancellation consultants then tried to contact you the next day and we were unable to reach as you later advised in an email, you were at home sick and was unable to take our calls.
We did respond to your email and advised telephonically that a cancellation consultant will still be contacting you to assist you with your request and on the system we see she spoke to you on 2020-01-16 and made arrangements to continue with the membership on the full box option effective February. She also advised you to send us pictures in order for us to arrange a resend for the items that was not included in the parcel as advised during the call.
After receiving no further feedback we did respond to a second email requesting to cancel on 2020-01-20 confirming your membership (membership number ALUN280195) has been cancelled on our system and that no further debit orders will be deducted from your account. Due to your enquiry about the items, we will arrange to send you the Knotical items that was not included in your box within the next 10 working day.
I do apologise for any misunderstanding in this regard.
Kind Regards
The Box Fashion Client Care