BAD Client service

I am extremely disappointed with the way I was treated when I requested a reversal of my recent debit order. Due to a major change in my financial situation—having recently gone through a divorce—I am struggling to cover essential expenses, including my daughter's school fees. When I reached out for assistance, I was bluntly told that refunds are not an option and that I could only receive store credit.

I find this response incredibly unfair and lacking in compassion. I wasn’t asking for a favor—just a reasonable request given my circumstances. At a time when customer support and understanding should matter most, I was met with rigid policies and no empathy. It’s disheartening to see a company prioritize profits over genuine customer struggles.

I sincerely hope management reconsiders how they handle such cases in the future, as no one should be treated with such disregard during difficult times.