Worst Customer experience ever!

As per the website Dikhololo offers visitors a unique and unforgettable eco experience. Unique and unforgettable is an understatement from what we had to go through today.

Here we are off to a nice breakaway weekend. Bookings confirmed by email and phone.

When we got to the resort, they said there's a double booking and we need to please go wait at the restaurant while they sort the situation out for us. This is about 5pm Friday 01 Dec 2017. Here we are off to the restaurant waiting patiently for the problem to be fixed.

Seems like customer service and satisfaction is not the highest priority here. After a few hours they say we can go to the other resort (Roodeplaat dam) we have been waiting for very long and now we need to go to another resort. How does that make sense? We paid for this resort, this weekend and drove all the way.

BUT this is not even the best part of our experience. As we sit and wait for them to make another plan, they approach us in the best customer experience way. All of a sudden we're surrounded by security and escorted from the premises.

How embarrassing is that, we wait for about 4 hours patiently as they need to fix their problem and here we get removed from the premises like a bunch of intruders?

Very disappointed in the service and business morals they have. I will not be referring anyone to this resort