What a disappointing week 11-16 August 2019 at Dikhololo game reserve.

They say first impressions are the most important and in this instance the lasting impression on our family was very disappointing. We arrived at Dikhololo on Sunday to get the keys to a dirty unit and various missing inventory. Which were reported. We had to wait for the place to get cleaned as they were apparently fully booked or so we got told. Yet the unit next to ours were vacant the entire week we were there. The communication from reception was very bad as we constantly got told they will revert back to us and yet we were the ones constantly having to go back to get feedback. We reported missing inventory on Sunday evening, again on Monday and finally only on Tuesday after speaking to someone from maintenance our inventory was corrected. Then not to mention one of their main selling points and the reason we went there in winter time is the indoor heated pool. Which was a disappointment to say the least. As apparently the pump broke the Saturday before our arrival on Sunday and by Tuesday the pool was cold so we couldn’t swim with our little ones. (Not to mention that although the water looks blue due to the lighting it was actually smelly and green in colour) We got told on the Wednesday by one of the public relationship men that they only made the payment on Wednesday to fix the pool they should fix it on Thursday (surprise surprise this didn’t happen) and will only be warmer on Friday which doesn’t help us as that was our final day (not that it would make a difference as it wasn’t fixed when we booked out). We were fortunate enough to be given the opportunity by a nearby game reserve (Dube game reserve) on the Thursday, who when we told them our circumstances, to allow us to spend the day there so the kids can enjoy some swimming in warm water. I ended up being jelous while being there as we walked through Dikhololo you could hear how fellow guests complained about the situation. Whereas at Dube everyone was happy and we had the privilege to speak to a guest there who bragged about the facilities which improved over 2 yrs when he was last there. However we would have loved to come home bragging about Dikhololo now we are just disappointed.