Very poor service and magement

On the 20th of November 2015 we checked in at the resort we booked an 8 sleeper which we paid good money for. The same evening that we checked in there was a power failure which led to our food being spoiled since temperatures were very high. No one communicated the problem to us for the whole three days duration of our stay we had to eat out which cost us more than we budgeted for because all the food that we brought for self catering was off. We could not cook, showered in cold water. Some of the resort guest checked out the next morning after the power failure since the resort did not communicate anything to us all as guests. We send emails to ask what redress are they going to take for our loss they still haven't responded to date. We feel very ****** because we paid a lot of money for a 4days and three nights holiday which we never had. They were the only ones who did not have electricity other surrounding facilities had electricity in the area. So this shows that it is their fault of poor management and service. Any business has a contingency plan in place for such problems more especially in a country that has been experiencing load shedding recently. We want our money back.