To the owners of The Holiday Club

Item: The Beekman Group
Rating: 1
Author: Byron B

As the owners of The Holiday Club I want it known that I emailed ALL the required document requesting a refund of the R34,000+ paid to the Holiday club on 5 November 2021. I was told that it would be refunded within 5 days. It is now longer than that and STILL NOTHING refunded. I am now requesting interest on the amount stated above

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Replies (2)

The Beekman Group's replyOfficial

12 Nov 2021, 10:58

Dear Byron

Thank you for posting your comment.

We are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. The reference number for enquiry is ***.

Kind Regards,
The Beekman Group

The Beekman Group's reply12 Nov 2021, 10:58

Official

Dear Byron

Thank you for posting your comment.

We are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. The reference number for enquiry is ***.

Kind Regards,
The Beekman Group

The Beekman Group's replyOfficial

16 Nov 2021, 09:55

Hi Byron, thanks for your post. We apologize for the delay in processing your refund. We'd like to confirm that payment has been completed and proof of payment will be emailed to you shortly. Again, Thank you for giving us the opportunity to address your query. We will strive to offer a better customer experience in your next interaction with our business. Take Care!

Regards,
The Beekman group

The Beekman Group's reply16 Nov 2021, 09:55

Official