SZ
Siphiwe Z
1 reviews | Active since Feb 2017
16 Jun 2023, 21:43
The Kingdom Resort unable to manage unruly guests
*The Kingdom Resort Unable to Manage Unruly Guests*. We checked in on 16 June 2023. Objective was to spend quite time with family and rest. However, we experienced an issue with unruly guests partying and playing loud music late at night. The Kingdom Resort's personnel were not able/willing to help.
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Replies (2)
The Beekman Group's replyOfficial
19 Jun 2023, 13:08Dear Siphiwe
Thank you for taking the time to share your valued review with us, as well as taking the time to chat with one of our consultants.
It is a real pity that your holiday experience was marred by unruly guests partying and playing loud music late at night. The comfort and happiness of all our guests are imperative to us.
We do take the concerns you have raised seriously and will investigate the matter.
We do take the concerns you have raised seriously and will investigate the matter.
Kind Regards
The Beekman Group
The Beekman Group's reply19 Jun 2023, 13:08
Official
Dear Siphiwe
Thank you for taking the time to share your valued review with us, as well as taking the time to chat with one of our consultants.
It is a real pity that your holiday experience was marred by unruly guests partying and playing loud music late at night. The comfort and happiness of all our guests are imperative to us.
We do take the concerns you have raised seriously and will investigate the matter.
We do take the concerns you have raised seriously and will investigate the matter.
Kind Regards
The Beekman Group
SZ
Siphiwe Z's updateReviewer Update
21 Jun 2023, 12:12Beekman chose to send me patronizing feedback and did not resolve my complaint satisfactorily.
SZ
Siphiwe Z's update21 Jun 2023, 12:12
Reviewer Update
Beekman chose to send me patronizing feedback and did not resolve my complaint satisfactorily.