IM
Ian M
1 reviews | Active since Jul 2022
21 Jul 2022, 10:59
The Kingdom Resort.
The Kingdom Resort 1. Room service ladies have music blaring on their phones. 2. “Up to 4mbps” means zero WiFi most of the time. (Almost no data or cellular signal too) 3. Facilities are generally in good condition, well designed and clean. Good water pressure in shower. 4. Reception forgot to tell “free Sun City shuttle” to collect us from Sun City. A very friendly and apologetic driver fetched us an hour late after we phoned again.
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The Beekman Group's replyOfficial
21 Jul 2022, 12:22Dear Ian
Thank you for taking the time to share your feedback with us.
The Kingdom Resort has certainly set a high standard for itself in terms of its professional, hospitable staff and as such, we are very sorry for your encounter with housekeeping. This will be addressed as a matter of urgency as it is not the type of service we wish for our valued guests to experience.
Regarding the WiFi, our dedicated IT and Maintenance teams are currently in the process of troubleshooting any faulty routers on the property. We are positive that their daily reports of such will swiftly aid in improving our network signal.
We also extend our sincere apologies for the miscommunication between Reception and the shuttle service. They are usually very attentive to these aspects and we're sorry to have missed the mark here. While we regret that it was a late pickup, we hope that the driver's positive attitude managed to leave a smile on your face.
On a lighter note, we are really glad that other elements of your stay such as the awesome facilities and overall upkeep of our resort were to your liking, and we thank you for your compliments.
We greatly appreciate that you took the time to bring these matters to our attention, allowing us the opportunity to address these concerns with our resort team.
We hope that the rest of your stay was delightful and we have no doubt that your next experience with us will be nothing short of extraordinary.
Kind RegardsThe Beekman Group
Thank you for taking the time to share your feedback with us.
The Kingdom Resort has certainly set a high standard for itself in terms of its professional, hospitable staff and as such, we are very sorry for your encounter with housekeeping. This will be addressed as a matter of urgency as it is not the type of service we wish for our valued guests to experience.
Regarding the WiFi, our dedicated IT and Maintenance teams are currently in the process of troubleshooting any faulty routers on the property. We are positive that their daily reports of such will swiftly aid in improving our network signal.
We also extend our sincere apologies for the miscommunication between Reception and the shuttle service. They are usually very attentive to these aspects and we're sorry to have missed the mark here. While we regret that it was a late pickup, we hope that the driver's positive attitude managed to leave a smile on your face.
On a lighter note, we are really glad that other elements of your stay such as the awesome facilities and overall upkeep of our resort were to your liking, and we thank you for your compliments.
We greatly appreciate that you took the time to bring these matters to our attention, allowing us the opportunity to address these concerns with our resort team.
We hope that the rest of your stay was delightful and we have no doubt that your next experience with us will be nothing short of extraordinary.
Kind RegardsThe Beekman Group
The Beekman Group's reply21 Jul 2022, 12:22
Official
Dear Ian
Thank you for taking the time to share your feedback with us.
The Kingdom Resort has certainly set a high standard for itself in terms of its professional, hospitable staff and as such, we are very sorry for your encounter with housekeeping. This will be addressed as a matter of urgency as it is not the type of service we wish for our valued guests to experience.
Regarding the WiFi, our dedicated IT and Maintenance teams are currently in the process of troubleshooting any faulty routers on the property. We are positive that their daily reports of such will swiftly aid in improving our network signal.
We also extend our sincere apologies for the miscommunication between Reception and the shuttle service. They are usually very attentive to these aspects and we're sorry to have missed the mark here. While we regret that it was a late pickup, we hope that the driver's positive attitude managed to leave a smile on your face.
On a lighter note, we are really glad that other elements of your stay such as the awesome facilities and overall upkeep of our resort were to your liking, and we thank you for your compliments.
We greatly appreciate that you took the time to bring these matters to our attention, allowing us the opportunity to address these concerns with our resort team.
We hope that the rest of your stay was delightful and we have no doubt that your next experience with us will be nothing short of extraordinary.
Kind RegardsThe Beekman Group
Thank you for taking the time to share your feedback with us.
The Kingdom Resort has certainly set a high standard for itself in terms of its professional, hospitable staff and as such, we are very sorry for your encounter with housekeeping. This will be addressed as a matter of urgency as it is not the type of service we wish for our valued guests to experience.
Regarding the WiFi, our dedicated IT and Maintenance teams are currently in the process of troubleshooting any faulty routers on the property. We are positive that their daily reports of such will swiftly aid in improving our network signal.
We also extend our sincere apologies for the miscommunication between Reception and the shuttle service. They are usually very attentive to these aspects and we're sorry to have missed the mark here. While we regret that it was a late pickup, we hope that the driver's positive attitude managed to leave a smile on your face.
On a lighter note, we are really glad that other elements of your stay such as the awesome facilities and overall upkeep of our resort were to your liking, and we thank you for your compliments.
We greatly appreciate that you took the time to bring these matters to our attention, allowing us the opportunity to address these concerns with our resort team.
We hope that the rest of your stay was delightful and we have no doubt that your next experience with us will be nothing short of extraordinary.
Kind RegardsThe Beekman Group