Terrible reception

So in September my wife booked the Kingdom resort. She made a booking on bookings.com and then I told her lets stay another night and then she found on another site for the same price but including breakfast so she booked that. She called Kingdom asking can they arrange 1 room for us even though it was 2 separate bookings and was told to just come and sort it out with reception. Upon arrival the reception told us no we have to move rooms because of our booking was seen as separate, she would not give us one room that we could spend 2 nights ? Then it got worse our room that they booked , other people was staying in our place, looks like they messed up the bookings. I was given a card and walked into people laying on the bed, the receptionist couldn't believe it then all of a sudden we got our 1 room for 2 nights, what a joke, if they just gave that in the beginning like we asked that wouldn't of happen. also we asked since it was my birthday we paid the same amount on different sites can we get a breakfast voucher, she said Noooo! The service is ***a, they dont explain where the rooms are or take you to the rooms, they dont explain the shuttle times, they dont offer you complementary drinks or at least i wasnt offered. The bar at the slides was closed on a Monday unsure why reception could not inform us. The rooms are basically shared in a house, the website does not explain this. lol the receptionist couldnt believe other people was in our room, I had to tell her if she doesnt believe me come and see for yourself, She was like "How I cant believe?" lol . anyway your water is freezing cold. Your receptionist messed up our first impression of the place on my Birthday of all days hence you get a 1 star for terrible.