CK
Cherine K
1 reviews | Active since Apr 2023
15 Apr 2023, 20:21
Shocking
I have never had such poor service post covid - My integrity challenged- and management not only ignore but encourage the poor service ! Shameful to say the least
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Replies (1)
The Beekman Group's replyOfficial
17 Apr 2023, 16:50Dear Cherine
Thank you for your review, and for bringing these matters to our attention.
We are very sorry that this has been your experience, and can assure you that it is never our intention, at any of our Resorts, for our valued customers to feel this way at any given time during their holiday.
Your concerns have been addressed with the respective teams accordingly, and we will monitor this closely to ensure that it does not recur going forward.
We appreciate your constructive criticism, and hope that you will consider one of our Resorts in the future, where we trust you will enjoy a much more pleasant experience.
Kind RegardsThe Beekman Group
Thank you for your review, and for bringing these matters to our attention.
We are very sorry that this has been your experience, and can assure you that it is never our intention, at any of our Resorts, for our valued customers to feel this way at any given time during their holiday.
Your concerns have been addressed with the respective teams accordingly, and we will monitor this closely to ensure that it does not recur going forward.
We appreciate your constructive criticism, and hope that you will consider one of our Resorts in the future, where we trust you will enjoy a much more pleasant experience.
Kind RegardsThe Beekman Group
The Beekman Group's reply17 Apr 2023, 16:50
Official
Dear Cherine
Thank you for your review, and for bringing these matters to our attention.
We are very sorry that this has been your experience, and can assure you that it is never our intention, at any of our Resorts, for our valued customers to feel this way at any given time during their holiday.
Your concerns have been addressed with the respective teams accordingly, and we will monitor this closely to ensure that it does not recur going forward.
We appreciate your constructive criticism, and hope that you will consider one of our Resorts in the future, where we trust you will enjoy a much more pleasant experience.
Kind RegardsThe Beekman Group
Thank you for your review, and for bringing these matters to our attention.
We are very sorry that this has been your experience, and can assure you that it is never our intention, at any of our Resorts, for our valued customers to feel this way at any given time during their holiday.
Your concerns have been addressed with the respective teams accordingly, and we will monitor this closely to ensure that it does not recur going forward.
We appreciate your constructive criticism, and hope that you will consider one of our Resorts in the future, where we trust you will enjoy a much more pleasant experience.
Kind RegardsThe Beekman Group