serious complaint ignored by Anytime Holidays, no feedback, no response to ff ups. pathetic ******* booking and refund required but they are hiding!

Your subsidiary - Anytime Holidays and mishandling of a serious complaint!!! and refund request for the utter dismal *******! paid for ********** unit and enjoyed zero of what we supposedly paid for. no responses or concern from your pathetic complaints people at anytime either!!!!!!!!!

Absolutely pathetic!! They book out a resort (Hazyview Cabanas) with falsified information on what this "luxury" unit can offer. we PAY for the LUXURY and experienced zero! Travelling to 10 hours to the resort, and arriving near kruger in 50degrees , the fridge didn't work well. it was warm inside and our food constantly spoilt (daily) - for a 4 diamond resort they are pathetically using cheap hisense "coolers" in that climate in their province!! we booked the luxury unit mainly for aicons, we are told that we are not allowed to use the aircons if any other applicance is on, i.e the tv or GAS STOVE (non-electric) - we paid for aircons we couldn't use. when we adhered and switched "extra" appliances off, the aircon in the main room still only worked for 20 min or else and would switch of forever. until the maintenance guy came back. this guy who was rude as hell, arguing with us, the guests, for using the tv in the lounge and the aircon in the bedroom?! what the hell did we pay for? (on top having to through out food and replenish daily) for a fridge they said only cools when low (on 3) never to turn up to temp 5, 6, 7. we then couldn't use 1 bedroom cos of it been infested with crawling bugs (falling from the thatch room) - house keeping came in and didn't clean a single thing! we had to clean the 3 bedroom unit ourselves after long days out in the 50degrees. housekeeping merely put dishes away in the kitchen and left grease and dirt on the s****s and plates etc- we had to re-wash all of it anyway. they were basically not of service. Power was off and on and as the aircon. on the last night, the power in the entire unit went out completely and we were asked to call the "maintenance guy" on his cell for emergencies after hours. on speaker ph, upon calling, he says to all 7 adults in the unit who are listening, that he will see us in 30 minutes. we waited over 1h15min, then called back and on speaker again asked how's it going. he RUDELY screams saying I DONT DRIVE A FERRARI! and I had to shower and get ready. (so why the hell tell us, sitting in the dark, with 2 small babies, and 2 elders, that you will be 30minutes. we patiently waited 45 min extra to get that arrogance. upon check out the next day, power is out again. we were unable to even have breakfast in peace before a 10 hour drive back home. our entirely holiday there that we looked forward to for 7 months, was ruined with the pathetic mal-functioning, pest infected unit and arrogance we got from the resort staff. I called reception that morning she says the maintenance guys will be there now. we wait 30min, and called her again. she says sorry they must be busy elsewhere on the resort - so I asked her, after all the issues we had all weekend (which we always reported to her in reception) could she not atleast phone me back and say the guys are busy somewhere and will be a little longer - we were waiting to have breakfast. she says : well they have to drive here. so what the hell is the truth?! they busy on the resort, or not even on the premises?! I asked that she call the resort manager and I will come to reception and need to see tem before I leave in about 30 min. told her that's enough time to get the manager there, with no excuse of their whereabouts when I check out.

she sends the house-keeping supervisor to our unit. (I asked for the resort manager)

we showed the housekeeper the filthy bug infested room and mentioned no housekeeping took place out entire stay. no-one slept in that 1 bedroom at all since arrival. if you take extra people to a unit, these resorts charge you extra or make you pay for another unit if you have even 1 extra person sleeping in the lounge sleeper couch. here, we paid for the room, but were forced to make the occupant sleep in the lounge, so where is my refund? or does it not apply when the guest is honest and resort and anytime holidays is a *****?!!!

the housekeeping supervisor was the only good staff, concerned about the guests as she shoulg be, and apologetic for the state of the unit and, that we encountered ALL 4 days there. she called her boss, who was an obscene EXTREMELY RUDE ****** lady, that bulldozed her way into the unit, because she was ****ed that we said there were bugs in the unit. she stomps upstairs to that room, and comes back shouting, THATS NOT BUGS! THERE IS NO BUGS HERE (despite legs and antennae) - so I told her, (infront of the 5 adult remaining inside our unit, and the housekeeping supervisor) the full story about the unit and bugs and that room etc. she arrogantly screams at me infront of my husband and siblings and says THATS NOT BUGS, THERE IS A BAT THAT LIVES IN THIS HOUSE! IT DROPS THOSE BLACK THINGS.

what the hell!!!!! we were all mortified. what if someone slept in there? or if the bat flew down to the kitchen or lounge, as we walked to get water at 1am in darkness? someone getting heart attack or slipping from the shock of a bat. I asked her if there is bat, why is it rented out? or why weren't we atleast notified that the bat may be in here with us, so we are not in shock if it springs up.

she says, we don't need to tell you. what nonsense is this!? you get signs or warnings when entering resort to be ware of snakes, spiders, primates, but we cannot be wary of bats that you know are inhabiting the unit??

she insisted the room had dirt only not bugs, still - the occupant of the room said, ok no need to shout, but can I show you a video clip of the bugs crawling on the bed and pillow. she raises her hands with her walkie talkie, SCREAMING at us again, saying : NEE, NO, I DONT NEED TO SEE YOUR VIDEO, SHOW SOMEONE ELSE. we couldn't believe our eyes. that's when I finally raised my voice back at her (atill not as arrogant as her) but said, HOLD ON , why cant you just look? should I rather video YOU and show that to the BEEKMAN GROUP! she stopped and called someone else from her bakkie.

he came in, and he watched the video, and told her, go up and look again, these are bugs. he was the only other competent, understanding, calm and customer first staff we encountered the entire stay (aside from the housekeeping supervisor/manager that called this rude lady that was constantly insulting us) so thank you to the white gentleman who came in last and was actually in charge of maintenance and to the black lady in charge of housekeeping. THOSE are the staff you expect at such established and esteemed resorts.

never in our 20 odd years off booking resorts with beekman did we encounter this abuse from staff and ***** of a "luxury unit" we paid for and never enjoyed. the entire stay was dismal and spoilt.

1 last irritation, 4 diamond resort, with see through 1/2 ply feeling toilet paper? LUXURY UNIT? LUXURY?? please tell me what we paid for? I have said this before, but have been ingored repeatedly by the anytime staff! I want a refund of this booking for being de*****ed and insulted from start to end, even with "handling" of my emailed complaint. and lies from the complaints staff Philile who never called back! the ignoring of my follow ups to date. JUST PATHETIC OVERALL.