Poor customer service and bad attitude

Upon check-in the receptionist did not explain to us that the villa we are going to occupy is going to be shared by other people we do not know. <br> The following morning some guy just budged in our villa main door without knocking. And we felt invaded because when you're in a hotel or resort the staff is supposed to knock at the door before they service your rooms. <br> On the same morning, we complained about the noise outside our room next to the bedroom window that kept us awake at night. When we made follow up in the afternoon we were told that there is nothing they can do because the heat pump needs to be replaced, this meant that we will spent another night with the pump making noise. We requested to be moved to another room but were informed that they were fully booked for the weekend. We were very dissapointed as this spoiled our weekend away as it was supposed to be peacefull and seemed not to care about our complaint as they were not even apologetic about the matter.