Poor customer relations

<p>We booked at Dikholo for a week through Holiday Club. My son whom we didnt see for a year told us yesterday that he is flying up to see us. We thought of being honest and ask them if they could accomodate my son just for 3 nights. We are prepaired to pay extra and let my son sleep on a matras that we will bring. The PA made a decission without consulting the Resort Manager with a we cannot help. I feel that they are inconsiderate. We could have been dishonest and just slipped him in. So why be honest. When I phoned back to speak to the Manager the PA said he is not available, then on lunch then this he will only be at the office at 14:30 if he is not needed somewhere else. I asked her who she was to just make decissions on behalf of a Manager. I feel that they could have at least try to accomodate us or even give us names of places nearby. But Belinda's reply he will phone you back before I could say anything further she put the phone down in my ears. Rude I would say not even giving me a chance to say abythibg further. We have enjoyed staying there previously but with this type of attitude no thanx. My son is in the same business and they always try to accomodate people. </p>