1 reviews | Active since Mar 2020
Not worth going to Dikhololo resort.
We had a terrible experience at Dikhololo. There were squirrels in the roof of our apartment, it scratched the whole night, dropping all kinds of grass seeds and parts of the thatched roof on us while trying to sleep. The walls are paper thin and noise from the next-door neighbours was at a high volume. Even after asking for a new room the first night, the gentleman at reception just shrugged his shoulders and said he had to phone managers, so there was nothing he could do. Other neighbours played music really loud into the morning hours keeping us awake. When requesting to move this morning, the receptionist had to wait for management yet again. When we requested to be checked out and refunded after two hours of waiting for another room, management couldn't even be bothered to show up and the receptionist tried to help. We could not get a refund and the lady on the line at direct-book.com were extremely rude to the receptionist. We were eventually moved to another room, only to get there with noisy neighbors again. I would definitely not recommend Dikhololo for a quiet and peaceful holiday.
Thank you for your comments.
We are sorry that this has been your experience during your stay at Dikhololo, especially as it has proven to be a firm favourite amongst our client base.
Being a bush resort, it is privy to animals being in proximity, however it is regularly inspected by our pest control specialists who have measures in place to try and combat this as best as possible, without causing harm to these animals.
Thank you for bringing this to the attention of the Resort at the time of your stay, and we are sorry that it was still too noisy even after you changed units.
The Resort does have noise policies, and guests are always welcome to make security aware of any unreasonable disturbances they encounter, so that these rules can be duly enforced.
We value the feedback of all our customers, both good and bad, as it helps put into perspective the kind of experience that our Resorts provide - and furthermore, zone in on areas that could do with improvement, and it also assists us in improving.
We appreciate you helping us strive for excellence, and do hope that you will perhaps give another one of our Resorts a chance in the future, where we are positive that you will have a fantastic experience.
Kind Regards
The Beekman Group
Thank you for your comments.
We are sorry that this has been your experience during your stay at Dikhololo, especially as it has proven to be a firm favourite amongst our client base.
Being a bush resort, it is privy to animals being in proximity, however it is regularly inspected by our pest control specialists who have measures in place to try and combat this as best as possible, without causing harm to these animals.
Thank you for bringing this to the attention of the Resort at the time of your stay, and we are sorry that it was still too noisy even after you changed units.
The Resort does have noise policies, and guests are always welcome to make security aware of any unreasonable disturbances they encounter, so that these rules can be duly enforced.
We value the feedback of all our customers, both good and bad, as it helps put into perspective the kind of experience that our Resorts provide - and furthermore, zone in on areas that could do with improvement, and it also assists us in improving.
We appreciate you helping us strive for excellence, and do hope that you will perhaps give another one of our Resorts a chance in the future, where we are positive that you will have a fantastic experience.
Kind Regards
The Beekman Group
Why does nobody even respond to my emails since Friday? Why is nobody saying anything about the refund? We checked out way before 10, so you were more than welcome to put someone else in the unit.
Why does nobody even respond to my emails since Friday? Why is nobody saying anything about the refund? We checked out way before 10, so you were more than welcome to put someone else in the unit.
Thank you for your comments.
Please note that we are looking into your query and a Consultant will be in touch soonest.
Kind Regards
The Beekman Group
Thank you for your comments.
Please note that we are looking into your query and a Consultant will be in touch soonest.
Kind Regards
The Beekman Group
"We are sorry..." and "Our goal is to maintain... " really isn't an answer.
"We are sorry..." and "Our goal is to maintain... " really isn't an answer.