JB
Jakes B
1 reviews | Active since Feb 2020
20 Jan 2023, 12:53
Not replying on complaint
After a very bad experience at Waterberg Game Park one of their so called one of their top 100 resorts I lodge a complaint via email. After numerous mails to one of thier senoir people Miss Gillian Plumby she are are ghosting me.
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Replies (1)
The Beekman Group's replyOfficial
20 Jan 2023, 16:13Dear Jakes
Thank you for review. It is indeed regrettable that this has been your holiday experience - however you can rest assured knowing that we are investigating your query.
We take great pride in providing comfortable and memorable holidays to all our valued customers, and certainly rely on guest feedback to help us ensure that all our resorts are of the outstanding quality that the public has come to know and love.
We confirm that a Consultant has since contacted you, and is currently assisting you with your query.
Thank you for your constructive criticism, and we do hope to delight you in the future with a much more pleasant experience.
Kind RegardsThe Beekman Group
Thank you for review. It is indeed regrettable that this has been your holiday experience - however you can rest assured knowing that we are investigating your query.
We take great pride in providing comfortable and memorable holidays to all our valued customers, and certainly rely on guest feedback to help us ensure that all our resorts are of the outstanding quality that the public has come to know and love.
We confirm that a Consultant has since contacted you, and is currently assisting you with your query.
Thank you for your constructive criticism, and we do hope to delight you in the future with a much more pleasant experience.
Kind RegardsThe Beekman Group
The Beekman Group's reply20 Jan 2023, 16:13
Official
Dear Jakes
Thank you for review. It is indeed regrettable that this has been your holiday experience - however you can rest assured knowing that we are investigating your query.
We take great pride in providing comfortable and memorable holidays to all our valued customers, and certainly rely on guest feedback to help us ensure that all our resorts are of the outstanding quality that the public has come to know and love.
We confirm that a Consultant has since contacted you, and is currently assisting you with your query.
Thank you for your constructive criticism, and we do hope to delight you in the future with a much more pleasant experience.
Kind RegardsThe Beekman Group
Thank you for review. It is indeed regrettable that this has been your holiday experience - however you can rest assured knowing that we are investigating your query.
We take great pride in providing comfortable and memorable holidays to all our valued customers, and certainly rely on guest feedback to help us ensure that all our resorts are of the outstanding quality that the public has come to know and love.
We confirm that a Consultant has since contacted you, and is currently assisting you with your query.
Thank you for your constructive criticism, and we do hope to delight you in the future with a much more pleasant experience.
Kind RegardsThe Beekman Group