MD
Michael D
1 reviews | Active since Jun 2020
03 Jun 2023, 21:23
Noise.
Had a booking for the weekend of the 2-5th of June 2023, the resort is beautiful and well taken care of, however my experience was horrible. We stayed in a small 4 sleeper bedroom, which was as expected, however the noise insulation is poor, so poor that I'm leaving early and not staying for the full duration, I could hear everything from the group that shared the same area as I, I could hear every single conversation they were having, I could hear the kids watching YouTube shows, I could even hear when they use the loo, I'm sure they felt the same way with our child however very sad to leave this review as the resort is beautiful, but they need to work on their noise insulation.
Helpful (0)
Replies (1)0
Replies (1)
The Beekman Group's replyOfficial
05 Jun 2023, 09:30Dear Michael
Thank you for taking the time to share your valued review with us.
We certainly rely on all types of feedback, as it greatly helps us better gauge the kind of holidays that our Resorts provide to our guests.
It is a real pity that your stunning bush experience was dampened by neighbouring noise, and we are very sorry to learn that you opted to leave the Resort early.
The comfort and happiness of all our guests is imperative to us, and we urge them to please contact either Reception or our Head Office, as soon as they encounter any kind of discomfort, so that we can do our best to assist, allowing them to enjoy the remainder of their stay.
We do however take the concerns you have raised seriously, and will be looking into this.
Thank you for your support, and we would love for you to visit one of our many other Resorts in the future, where we have no doubt that you will enjoy a memorable getaway.
Kind RegardsThe Beekman Group
Thank you for taking the time to share your valued review with us.
We certainly rely on all types of feedback, as it greatly helps us better gauge the kind of holidays that our Resorts provide to our guests.
It is a real pity that your stunning bush experience was dampened by neighbouring noise, and we are very sorry to learn that you opted to leave the Resort early.
The comfort and happiness of all our guests is imperative to us, and we urge them to please contact either Reception or our Head Office, as soon as they encounter any kind of discomfort, so that we can do our best to assist, allowing them to enjoy the remainder of their stay.
We do however take the concerns you have raised seriously, and will be looking into this.
Thank you for your support, and we would love for you to visit one of our many other Resorts in the future, where we have no doubt that you will enjoy a memorable getaway.
Kind RegardsThe Beekman Group
The Beekman Group's reply05 Jun 2023, 09:30
Official
Dear Michael
Thank you for taking the time to share your valued review with us.
We certainly rely on all types of feedback, as it greatly helps us better gauge the kind of holidays that our Resorts provide to our guests.
It is a real pity that your stunning bush experience was dampened by neighbouring noise, and we are very sorry to learn that you opted to leave the Resort early.
The comfort and happiness of all our guests is imperative to us, and we urge them to please contact either Reception or our Head Office, as soon as they encounter any kind of discomfort, so that we can do our best to assist, allowing them to enjoy the remainder of their stay.
We do however take the concerns you have raised seriously, and will be looking into this.
Thank you for your support, and we would love for you to visit one of our many other Resorts in the future, where we have no doubt that you will enjoy a memorable getaway.
Kind RegardsThe Beekman Group
Thank you for taking the time to share your valued review with us.
We certainly rely on all types of feedback, as it greatly helps us better gauge the kind of holidays that our Resorts provide to our guests.
It is a real pity that your stunning bush experience was dampened by neighbouring noise, and we are very sorry to learn that you opted to leave the Resort early.
The comfort and happiness of all our guests is imperative to us, and we urge them to please contact either Reception or our Head Office, as soon as they encounter any kind of discomfort, so that we can do our best to assist, allowing them to enjoy the remainder of their stay.
We do however take the concerns you have raised seriously, and will be looking into this.
Thank you for your support, and we would love for you to visit one of our many other Resorts in the future, where we have no doubt that you will enjoy a memorable getaway.
Kind RegardsThe Beekman Group