1 reviews | Active since Jul 2022
Kingdom resort
We checked in Saturday and on Sunday morning while I was busy getting dressed one of the employees literally swung the door open without knocking. She laughed, said “oh sorry” and left. 30 minutes later another employee did the same thing. I am utterly disappointed by the staff it shows they have no training and respect for guest. How do you open peoples doors without knocking and laugh it off afterwards.
I addressed this issue with the manager and he assured me that I would get a call from them on Monday and they never called so clearly a lack of service is from all levels.
For a resort that charges so much for a stay I would expect them to offer quality service to match the price instead the whole place was a disappointment. We had to wait over 15 minutes to get a cup of tea at their restaurant never mind the disappointing breakfast that arrived 30 minutes later. We were offered some cheap diluted juice as part of our breakfast, such a let down. I will definitely not be going back.
Thank you for bringing the above to our attention. We sincerely apologise for the unpleasant encounter you experienced during your holiday.
This is certainly not the kind of service we aim to deliver to our valued guests, nor is it the kind of service they deserve, and we can understand your discomfort with the situation.
We are currently looking into the matter with urgency, and are in contact with our resort team to address your concerns.
We will contact you soonest with feedback, your ticket reference number is ***.
Kind RegardsThe Beekman Group
Thank you for bringing the above to our attention. We sincerely apologise for the unpleasant encounter you experienced during your holiday.
This is certainly not the kind of service we aim to deliver to our valued guests, nor is it the kind of service they deserve, and we can understand your discomfort with the situation.
We are currently looking into the matter with urgency, and are in contact with our resort team to address your concerns.
We will contact you soonest with feedback, your ticket reference number is ***.
Kind RegardsThe Beekman Group
Thank you for your patience in the matter and for allowing us the opportunity to address the situation.
We once more would like to extend our sincere apologies for your recent experience during your stay at our resort.
Your feedback has gone a long way in helping us improve our service, and incidents such as these are not something that we take lightly.
We confirm that our Housekeeping Manager has been in contact with you to address your concerns.
While we understand your displeasure towards the situation, we will constantly work towards improving our shortfalls so that each guest can enjoy the kind of exceptional holiday they so deserve.
Kindly note that this matter is being dealt with in a very strict manner by resort management with all parties involved. This is to ensure that each guest who interacts with us has the most remarkable experience possible, every time, as is in line with our Service Charter.
Thank you for helping us do better and to strive for excellence. We hope to have a chance in the future to change your impression of us.
Kind RegardsThe Beekman Group
Thank you for your patience in the matter and for allowing us the opportunity to address the situation.
We once more would like to extend our sincere apologies for your recent experience during your stay at our resort.
Your feedback has gone a long way in helping us improve our service, and incidents such as these are not something that we take lightly.
We confirm that our Housekeeping Manager has been in contact with you to address your concerns.
While we understand your displeasure towards the situation, we will constantly work towards improving our shortfalls so that each guest can enjoy the kind of exceptional holiday they so deserve.
Kindly note that this matter is being dealt with in a very strict manner by resort management with all parties involved. This is to ensure that each guest who interacts with us has the most remarkable experience possible, every time, as is in line with our Service Charter.
Thank you for helping us do better and to strive for excellence. We hope to have a chance in the future to change your impression of us.
Kind RegardsThe Beekman Group