Immensely bad service!!!

I was at the Kingdom Resort in Pilanesburg for 3nights and the treatment we got at the Body Bliss Spa on the 2nd day of our visit is shocking and agitating. The staff are so ***********, unreliable and oblivious of customer care. Went to the spa for massage wearing my watch... before the massage session I innocently asked the the****** if I could remove my watch and I placed it with my phone on a chair underneath the headrest face.. after massage therapy the the****** took us pictures with my phone that she grasped from the chair and she placed it on the shelf after taking pictures and left us in the room. After I got dressed I took my phone from the shelf and entirely forgot to take back my watch from the chair and left the spa. When I went back to the spa the watch had magically disappeared. 3 ladies were on duty that day... none of them had seen my watch how shocking! and they said that no customers came for massage therapy in that room after we left. I reported the matter to the management and he sent the security who came in for our statements and said that he'd probe. It's been 2MONTH ever since the incident happened and as of now there's still no update from the security and as for management I'm the one who always call for update and 2 weeks back he said that he would call during the week and that he spoke to the director and he's waiting to hear from him on whether the insurance company would pay off or not. Still waiting no call whatsoever! This thing is so frustrating, not fair and becoming weary. I would really appreciate it if I could get my watch back /get it replaced please!! It's a Fossil watch Model number: ES3811