CL
Charmain L
1 reviews | Active since Feb 2013
04 May 2021, 18:14
frustrated
I was told that they are looking into my problem and trying to cancel my booking and get me refunded, it is now a month later, I have not received my refund, how can it be that difficult to cancel a booking? They sit with money that doesn't belong to them.
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Replies (1)
The Beekman Group's replyOfficial
05 May 2021, 11:53Hi Charmain, as discussed previously, the bookings were made through Hotels.com and not The Beekman Group , and you, made payments to them for the same. We suggest you contact them directly regarding the cancellation of the two bookings in question and the relevant refunds.
Regards
The Beekman Group
Regards
The Beekman Group
The Beekman Group's reply05 May 2021, 11:53
Official
Hi Charmain, as discussed previously, the bookings were made through Hotels.com and not The Beekman Group , and you, made payments to them for the same. We suggest you contact them directly regarding the cancellation of the two bookings in question and the relevant refunds.
Regards
The Beekman Group
Regards
The Beekman Group